Jewelry Affairs

Jewelry Affairs Return PolicyJewelry-Affairs-Return-Policy

Jewelry Affairs offers a 30-day return policy on jewelry. If you are not happy with your jewelry purchase within 30 days of receipt, you may return UNUSED merchandise that has not been engraved or customized for a refund, credit or exchange. Jewelry returned must be in original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweler other than Jewelry Affairs cannot be returned. Some estate jewelry and designer jewelry may be fragile and cannot be returned if damaged. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned. Custom made jewelry are not refundable.

With the above-mentioned provisions, a refund will be issued as soon as the item is received. For items that the retail value is under $200, the actual shipping fee and the 15% restocking fee will be deducted from the refund. For items greater than $200, the actual shipping fee and the 10% restocking fee will be deducted from the refund.  This restocking fee is to compensate not only for the extra bookkeeping but, most importantly, for not being able to sell the item while it is sold to you. A restocking fee is commonly imposed especially when there is only one quantity per item. If the item is sent to you via free UPS or USPS shipping, the UPS or USPS shipping fee will be deducted from the refund. If you exchange for another item, the shipping/handling fee and 10% or 15% restocking fee will not be imposed.

COMPARISON  PURCHASING

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing means buying several items with the intent of keeping the one you like best and returning the rest. This causes undue restocking and inventory overhead and can be costly. If undecided about a jewelry item, please call one of our consultants to help you make a decision.

RETURN PROCEDURE

Returning Your Order

Jewelry Affairs merchandise is very valuable and requires that we take special precautions in shipment. To return a diamond or jewelry item to Jewelry Affairs, follow the checklist below:

Call Jewelry Affairs customer service at 888-400-2749 to get the Customer Service Department returned shipments address and to notify us of the return, or email us at customerservice@jewelryaffairs.com .

Secure your diamond or jewelry inside the original jewelry box. Make sure to include all packaging, including any protective wrapping. Don’t forget to include your jewelry appraisal and the diamond certificate. (The diamond certificate carries a $100.00 replacement fee.)

If possible, place the jewelry inside a UPS or USPS plastic shipping bag to protect against tampering. Then place it all inside a secure cardboard shipping box. You can use a box from you local Post Office or UPS office. Secure the package with proper mailing or shipping tape.

Call us for the correct product return address.

Ship the item by registered U.S. mail to our Customer Service Department (call us for the correct address), fully insured for the value of the item. Ensure there is a tracking number for the package.

In order to protect the package against possible theft, please do not write Jewelry Affairs, jewelry, rings, diamonds or any other word which might hint at the value of the package. Jewelry Affairs cannot be responsible for return shipping losses.

Please request a return receipt for your records.

BECAUSE OF OUR RESPONSIBILITY TO ENSURE THAT JEWELRY IS RETURNED IN THE SAME CONDITION IN WHICH IT WAS SENT TO YOU, NO REFUND CAN BE PROCESSED UNTIL THE RETURNED ITEM HAS BEEN INSPECTED BY OUR GEMOLOGIST AND QUALITY ASSURANCE SPECIALISTS. IF ANY JEWELRY IS RETURNED IN A DAMAGED CONDITION OR IN ANY CONDITION OTHER THAN THAT IN WHICH IT WAS SOLD, JEWELRY AFFAIRS CANNOT GIVE YOU A REFUND AND WILL RETURN THE ITEM TO YOU.

 

DAMAGE POLICY

We take extra precautions to pack our orders to prevent damage and breakage. In the unlikely event that, despite our efforts, your order does arrive damaged, you must please take the entire order (all contents and all original packing material) to your local U.S. Post Office immediately to file a claim. The U.S. Post Office will send the claim to us for processing. Please do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. Similarly, if your order is delivered by UPS, please contact UPS to file a claim.

* JewelryAffairs will not be responsible for loss or damage of return shipments

For more information visit Jewelry Affairs

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