John Varvatos

John Varvatos Return PolicyJohn Varvatos Return Policy

What is your return/exchange policy for online purchases by mail?

Merchandise may be returned or exchanged via mail within 15 days from date of receipt and must be accompanied by an original sales receipt. Sales will be credited in the original tender or merchandise credit. All sale merchandise is final sale and cannot be returned or exchanged. Watches, jewelry, fragrance, skin, and swimwear are final sale. Returned and exchanged items must be returned unused with all original garment tags attached.

What is your returns/exchange policy for online purchases to stores?

Merchandise may be returned or exchanged at any John Varvatos boutique within 10 days from date of receipt and must be accompanied by an original sales receipt. Sales will be credited in the original store tender or store merchandise credit. All sale merchandise is final sale and cannot be returned or exchanged. Watches, jewelry, fragrance, skin, and swimwear are final sale. Returned and exchanged items must be returned new and unused with all original garment tags still attached. 

Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form and you must use our return form to properly process your return/exchange. Go here, click on “View Order” and on the following page click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box.

How should I ship my return or exchange?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a completed return form. Go here, log in, click on “View Order” and on the following page click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

For more information visit John Varvatos

Review This Company


Submit your review
* Required Field