JulesB Return Policy
PLEASE NOTE IT MAY TAKE UP TO 5 WORKING DAYS TO PROCESS YOUR RETURNS DUE TO THE BUSY PERIOD.
CHRISTMAS RETURNS POLICY To put your mind at rest and ensuring a smooth shopping experience when purchasing gifts over the holiday period we have extended our returns policy. Any goods ordered after Monday 18th November will be eligible for an exchange or online credit if they are returned before the 6th January 2014. Goods received after this date will not be accepted. If you have any questions or concerns regarding the extended returns policy please do not hesitate to contact our customer care team via telephone or alternatively email customercare@julesb.co.uk. Please note our regular refund policy applies to orders that are returned within 7 working days.
CollectPlus is a convenient way to return parcels at over 5,500 local UK shops and most are open from early until late, 7 days a week. You will receive proof of postage, and an online tracking code, so that you can follow your parcel’s progress. Please note this service can take 3-5 working days.
1. Go to www.collectplus.co.uk/julesb and follow the instructions to purchase a returns label and find a CollectPlus store.
2. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
3. Drop off your parcel at any local store offering the CollectPlus service.
4. Keep your receipt to track your parcel at www.collectplus.co.uk/track
Please note, with CollectPlus you cannot return a parcel with dimensions larger than 50x30x30cm and which weigh more than 10kg.
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 7 days.
Fill in your ‘Returns Form’ indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage. Earrings, underwear and swimwear are non-returnable.
Please Note : Returns will only be accepted if goods ( product and product packaging ) are returned in undamaged condition. We suggest when returning goods you use protective outer packaging.
Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are ‘Awaiting Dispatch’ it may be possible to cancel your order before it is dispatched. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.
PLEASE NOTE:
* The return package is your responsibility until it reaches us therefore we recommend, for security purposes, that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
* The cost of returning the item to us is your responsibility.
* The postage paid for the order will not be refunded when returned however exchanges will be posted free of charge ( UK Mainland only ).
* Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
* Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team
Distance Selling Regulations
Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are ‘Awaiting Dispatch’ it may be possible and cancel your order before it is dispatched.
Please contact us as soon as possibly after placing the order. If your order has already been shipped please follow the instructions for a refund.
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you post your item back in perfect condition within 7 working days. Your return does not have to reach us within this time, however your return must be posted back within 7 working days of receipt. You may post your return on an economy service, please keep any tracking numbers for future reference
We are happy for you to return your item to a JulesB store, however it will be sent internally to the websales department so this may cause a delay with your refund. You will receive an email confirmation when your refund has been processed.
You must give our customer services team a call or email and they will assist you in returning the item. Fill in your pre-printed Returns form indicating which faulty items you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items.
We can either arrange to collect the items or refund the return postage costs.
Please Note
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact shop@julesb.co.uk
Please download a returns form by clicking on the link below and printing the document.
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy period this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.
Jules B
Returns Department
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
NE1 2TY
If you have any problems with your order please contact our customer services team on 0191 211 2330 or by email atcustomercare@julesb.co.uk.
Vouchers are only able to be used once and are not able to combined with any other offer. Please be aware that all discount vouchers cannot be combined with sale items, only full price.
For more information visit JulesB
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