LA Furniture Return Policy
You may return the eligible product back at within 7 days of receipt. A Return Authorization number and a valid Invoice are required for all returns, exchanges or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges are non-refundable. All refunds are subject to 20% restocking fee.
Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.
Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.
Return Process
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- Requesting a Return Authorization number:
- To begin the return process, please call (866) 645-4421 or email to ra@lafurniturestore.com
- We will email you a Return Authorization (RA) number within 72 hours with return instructions on how to return the product.
- Shipping the product back to warehouse:
- Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
- Ship the product to the warehouse address provided on RA using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
- We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at ra@lafurniturestore.com so that we can check on the progress of your return.
- In the event that a return becomes damaged on its way back to the return destination, LA Furniture Store will inform the customer via email that the item was received damaged and will hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the shipping carrier and instruct LA Furniture Store concerning what to do with the damaged product. If LA Furniture Store has not received notification or response from the customer within 30 days, the item will be moved out from warehouse and donated.
For more information visit LA Furniture
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