Larson Electronics Return Policy
We happily take returns. It is a natural part of a product based business. By making and selling high quality products, we minimize returns. We also test many of the lights during the shipping process. This helps us eliminate DOA products.
· If you have changed your mind within 15 days from the date of invoice you can return the merchandise.
· You are responsible for shipping the equipment back to Larson Electronics LLC (9419 E US HWY 175, Kemp, TX 75143) and for the costs associated with that shipment. You will also be responsible for the costs to ship the merchandise to you in the case of free freight items.
· It is important that you return everything on your order, and that it is in its original packaging.
· We will credit your account for the price of the equipment minus shipping and handling costs. Shipping costs WILL be subtracted from the amount of the credit in the case of free freight items.
· Minimum 15% restocking fee will be charged to cover the repacking & preparation, if the boxes are opened or product has been used.
We will charge a 15% restocking fee if the product comes back to us in other than pristine “sell as new” condition. If we have to repack the item, replace missing parts, find a new box, take the batteries out of the remote, find new bags for accessories, refold carrying bags, replace missing documentation, etc. we will refund the cost of the item less 15%.
We want to be able to quickly inspect the item and put it back into inventory. Any work we have to do restore the item or its packaging to original condition will result in a 15% restocking fee.
If you have a technical problem or troubling installing the item, we will do everything in our power to help you and/or repair the light. Contact us at 903-498-3363 and we will assist you or direct you to the right resource who can help you. We make every effort to handle problems in house so the customer has a single point of contact for their purchase. In the event the problem is unresolved, we will offer a full credit.
For more information visit Larson Electronics
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