Le Creuset Return Policy
LeCreuset.com is pleased to provide Le Creuset brand and other quality products. We believe the quality and craftsmanship in each item will provide years of satisfaction. However, if within 45 days you are not completely satisfied with your purchase, please return the item for an exchange or refund of its value.
Please see this page for information regarding returns of toughened nonstick cookware in accordance with our 90 day money-back guarantee.
The following policies apply to all other returns:
- The orignal receipt or gift receipt is required for all returns.
- Returns with the original purchase receipt will be exchanged or refunded in the original tender. Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
- For gift card returns, the full value must remain on the gift card. The full amount will be credited to the buyer’s credit card.
- Please allow 10 – 14 days for the return to be processed following receipt of your return.
- Le Creuset products are crafted to meet a high standard of quality. If you believe a product to be defective, it may be returned based on the warranty for the specific item. The warranty for each item is included in the item’s box. Please refer to it before attempting to return the item. Le Creuset reserves the right to determine if the product has been used in a manner that would violate the warranty.
- If you have questions about our return policy, please call our Consumer Services toll-free at 1-877-273-8738.
To return or exchange an item, you must phone our Consumer Services to obtain a Returns Authorization Merchandise (RMA) number. The toll-free numer for Consumer Services is 1-877-273-8738. The RMA number will allow LeCreuset.com to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our distribution center.
When returning an item, please complete the returns form on back of the packing slip included with your shipping. Include the completed packing slip with your return to allow us to process your return quickly and accurately. Use a shipping carrier most convenient for you, and send the package to:
Le Creuset of America, Inc.
Returns Department
114 Bob Gifford Blvd.
Early Branch, SC 29916