LensCatalogue UK

LensCatalogue UK Return PolicyLensCatalogue-UK-Return-Policy

LensCatalogue has the most customer friendly policies in the online optical industry including making product returns quick and easy.

Here’s how to take advantage of our Return Shipping policy:

  • You may return your purchase up to 30 days from the purchase date.
  • Items must be unused, unworn, and in the state you received them – including original packaging. Open contact lens boxes, vials, bottles (not related to shipping damage) are NOT eligible for return. ** Custom made RGP contact lenses and other custom prescription products are not eligible for return.
  • Return Shipping is easy. Simply contact a LensCatalogue certified customer support team member at service@lenscatalogue.co.uk or call 0808-234-4236.
  • If emailing, please include your name, order number, the reason for the return in your email, and whether you would like a refund or exchange. If calling, please have this information available for our certified customer service specialist for faster processing.
  • Our customer service team will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package. Items without an RMA number will not be eligible for return.
  • If instructed by our customer service team, returns may be sent to:

    LensCatalogue Attn: Product Returns
    RMA#: (write your return merchandise authorization number here)
    2250 International Street
    Columbus, OH 43228-3834

  • Please package your return carefully to ensure your lenses or other optical products purchased are not damaged in route to our warehouse – we cannot issue credit for items damaged in transit to our office.
  • Once your return arrives at one of our warehouses, a LensCatalogue returns specialist will inspect the shipment, normally within 3-5 days of arrival, and a credit will be applied to the payment method used on the original order.

    Please Note: Some credit cards may take an additional 2-10 days for the credit to show on your account so allow as much as 14 days for the credit to be applied.

  • Unlike other companies, LensCatalogue DOES NOT charge restocking or service fees when you return a product so rest easy knowing that when you want your money back – we give it all back.

For more information visit LensCatalogue UK

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