Life Ionizer Return Policy
We invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. Our technicians custom build each unit to your specifications at the time of the order and calibrate your electrolysis chamber and add options like UV Light Technology. They also perform a full water report and then custom design your filtration system for optimum water quality. Because of the fact that units are custom built, your sale is considered to be at the time the order is placed and we provide you with a generous return policy starting at this point in time. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee and processing fee.
- No return can be accepted without our prior authorization. We will not accept unauthorized returns.
- All sales are final when purchased wholesale, or through TimePayment lease plans and are non-REFUNDABLE.
- Financing through Affirm is eligible for refunds per our refund policy.
- All filters, bottles, pumps, whole home systems and accessories are non-refundable.
- All Commercial Ionizers, Custom Whole Home Systems, Vending Machines and anything custom-built are non-returnable and have stated warranties.
- All warranty service on commercial Ionizers and vending machines is performed in Carlsbad, CA. It is the customer’s responsibility to transport the machine to and from the place of repair.
All of our water bottles have a 30 day limited warranty for manufacturing defects. This warranty limits the duration of any implied warranties, such as the warranty of merchantability or fitness for a particular purpose, to the duration of this express warranty. In addition, this warranty excludes the retailer’s liability for incidental or consequential damages. This warranty gives the purchaser specific legal rights, and you may also have other rights that vary regionally or nationally. Some regions do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. No person, agent, distributor, dealer or other third party is authorized to change, modify or extend the terms of this warranty in any manner whatsoever.
The Dr. Life Vortex Water Optimizer™ units have a full one year warranty on parts and labor and all sale are final and not returnable.
The Pitcher of Life can be returned for a full store credit for other items within 30 days of purchase if not 100% satisfied with this product.
A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.
*Negligence includes, but is not limited to: leaving too close to flames; dropping unit; leaving outdoors in extreme heat or cold; and other negligence that damages the unit.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in the World with the finest quality service. We value our customers and are very grateful for referrals. We promote such a generous warranties and return policies with confidence based on 17 years of growth and happy testimonials.
A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.
The Pitcher of Life™ and the Dr. Life Vortex Water Optimizer™ units have a full one year warranty on parts and labor and all sale are final and not returnable.
*The electronic counter function reminds you to change your filters every two months. As a courtesy, we also send out an email reminder to change your filters. The Pitcher of Life is under a full one-year warranty although the counter is not under warranty. We hope you enjoy the great health benefits of purified, alkaline mineral water for you and your Family!
*Please Note: The Pitcher of Life, Water for Life stainless steel bottles, and the Dr. Life Vortex Water Optimizer have full one-year warranties on parts and labor and all sales of these items is final with no returns but are covered for any manufacturing defects for one year from date of sale.
By placing an order, transmitting an e-mail to or by calling HealthStores.com, Life Ionizers and it’s affiliates, to ask a question concerning our products, I understand the person who replies to me, may not be a licensed healthcare provider & has not examined me or discussed my health condition with me in detail. I also understand that I am not receiving medical advice, but wellness information to aid my quest in reaching my level of optimal health. Therefore, I acknowledge that the suggestions for use of health products, water systems, dietary supplements, and/or information about nutrition or other supplements I may receive are not intended as a substitute for consultation with a qualified health care provider. I will also read the entire label of the products I purchase for my use. If I experience any unusual symptoms after following the label directions, I will stop taking the product and call my health care provider. I hereby release HealthStores.com and it’s affiliates from any liability related to the suggestions or information that I receive. For customers out of the country please check with your local customs offices to inquire about customs charges and brokerage fees.The products and statements made about specific products on this web site have not been evaluated by the United States Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure or prevent disease. All information provided on this web site or any information contained on or in any product label or packaging is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. You should not use the information on this web site for diagnosis or treatment of any health problem. Always consult with a healthcare professional before starting the use of any health products, any new health programs, vitamins, supplements, diet, or exercise program, before taking any medication, or if you have or suspect you might have a health problem. Any testimonials on this web site are based on individual results and do not constitute a guarantee that you will achieve the same results.
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