Lights Online

Lights Online Return PolicyLights-Online-Return-Policy


Lights Online stands behind the products we sell, your complete satisfaction is our goal. In the event you’re not head over heels for your new purchase, our no hassle return policy makes returning an item a breeze.

To schedule a return just give us a call at 1-866-688-3562 or contact us online for a return authorization. Once the authorization is processed, check your in-box for a pre-paid return label. Upon inspection of the returned item(s) your refund will be issued in as little as a few business days.

Please Note: You may request to return any online purchase within 30 days of receipt. Fixtures need to be in like-new condition, un-installed, and in the original packaging. Items returned without prior authorization may be subject to a handling fee.

We’re thrilled to pass along volume and closeout savings onto our customers but please understand we cannot accept the following items/categories back for return.

  • Clearance items may not be returned.
  • Custom made to order items, may not be returned.
  • Bulk orders (6 or more of the same SKU) may not be returned without prior authorization.

Damaged or Defective Product

Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer’s defects, or have been damaged in transit please contact us at (866) 688-3562 or e-mail us. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.

For small packages which have been damaged during shipment, please notify us within 48 hours so that we may file a claim with UPS or FedEx on your behalf. Larger packages which have been delivered via common freight carriers and show visible damage should have that information noted on the bill of lading or receipt.

Defective or damaged items will be replaced or repaired at our discretion. If a fixture is delivered with broken glass, please notify us immediately, and replacement glass will be shipped to you at no additional expense. We cannot guarantee that all replacement parts will be in stock. This is especially true for clearance/ discontinued items, so it is critical that you contact us as soon as possible to report damage. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund.

Please allow 5-7 business days for your replacement to ship. Please note that we can only provide replacement parts for online customers who have received damaged items; we cannot issue replacements for purchases made in-store, or through any other retailer.

Cancellation Request

If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call us toll free — (866) 688-3562. We will submit a request to the manufacturer, and e-mail you an acknowledgement of cancellation. If for some reason we are unable to cancel your order, we will contact you via email with that information. If your order has already shipped at the time you wish to cancel, we will treat it as a return.

Initial Shipping Charges

Orders with merchandise included in our free shipping promotion may have our initial shipping costs deducted from the refund; unless placing a new order at time of return.

For more information visit Lights Online

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