Madame Bridal

Madame Bridal Return PolicyMadame-Bridal-Return-Policy

Getting to know us:

We have been in the retail business for over ninety years. When our great grandfather opened his first wedding shop in a small town where he and his family lived the store was the talk of the town. His commitment to people who knew him, the men and women of his community and other nearby townships was legendary. Everyone loved his pretty dresses and anytime a young couple got married all family members went to his wedding shop for their  gowns, tuxedos mother of bride and mother of groom dresses.

The wedding guests also purchased their party dresses and cocktail dresses there. If there was a national celebration or a New Year party you could count on him for your evening gowns. If you did not have the funds he would allow borrowing a dress for a small fee. 

He ran the store for nearly forty years until his two daughters took over the business and brought the same ideals of community and customer care to United states. 

Madame Bridal is an offspring of an old established bridal boutique now located in Palm Beach County, Florida for the past 30 years.    

When we decided to open our online store we carried our love of customer care and expanded it to the internet.    

We believe no matter where you live from rural towns to big cities we are here to serve you locally and internationally.  We want you to know the wedding gown you always wanted is just a few clicks away. Whether you are looking for a snazzy little black dress to wear right away for that special night on a first date, a mother of bride gows, a sweet sixteen or a ball gown we carry them in our extensive inventory. . How about prom night? Do you want to shine among your friends and immerse yourself in all the compliments when they see your gorgeous prom dress?  We can do that too.  And we are here to answer any questions. Email us at and tell us how we can get you inside a delightful designer fashion.        

Our extensive web pages are filled with over ten thousand fancy dresses, fashion accessories, dressy shoes, bridal gowns, veils and more.        

Selecting a new designer for each season is fun and exciting. Every time there is a new fashion show the runways are swarming with comings and goings of top models, fashion buyers and guests who love to see beautiful people in pretty dresses. It is simply because we select to visit fashion shows from top designers and pick selected  gowns from these fashion shows that we are able to send you the very best our industry offers.             

We are on the net to help you and you can call us also. Our toll free number is 877-731-8588.        

Please allow us to earn your business with award winning customer service, on time delivery and the most competative  prices.                      

Here at Madame Bridal we understand planning your wedding party is time consuming.       

Whether you are getting married, planning a big birthday bash, going to prom or you need an evening gown or a cocktail dress for that special occasion we are here to assist you. We make every effort to facilitate your online dress shopping and make sure your experience with our company is effortless and pleasant. Our award winning bridal services and our Better Business Bureau’s A+ rating is only a few accolades awarded to our company throughout thirty years of service to our customers and the Bridal community. We provide your party with the highest quality dresses from the original designers  at best possible price.        

If you are a Bride, a Bridesmaid, a Mother of Bride or if you are in the market for flower girl dresses or just a beautiful dress as a wedding guest you would look no further than        

Placing your order with our company means you have entrusted us with an important event in your life. We will spare no effort to complete your order with competitive pricing, on time delivery and a continuous flow of information as to the status of your order. Our recommendation is to place your order well ahead of your event so you would have plenty of time for some possible alterations.             

Buying Smart:

Sometimes finding a bargain is not a bargain at all.
Are you planning your purchase from the cheapest guy on the Internet?
Please don’t! Even if you decide not to purchase from our website please read on…
We make a concerted effort to give you the best service at the lowest price available. In other words, our prices are among the lowest on the Internet. If your goal is to do some comparative shopping, please consider our top 5 recommendations:
1 – Purchase your dress from an authorized retailer. 
* It is very easy to check for authorized retailers. Go to manufacturer’s website (Dessy, Mori Lee, Allure, etc.). Find the button that directs you to their authorized retailers. It will usually be written as “FIND A STORE” or “WHERE TO BUY”.
* Search us by placing the State (Florida) and the zip code (33426) or your own state and zip code.
* If you can’t find the website with the cheapest price on the manufacturer’s website then you are buying a fake.
2 – Buy from websites that have an actual “Brick and Mortar” physical location. 
* Our store is in Boynton Beach, Florida in the same town for 30 years.
* If the cheapest guys are strictly Internet retailers, please beware and follow our next suggestions…
3 – Look for what other people are saying about the retailer. 
* How many reviews? How often? Please remember that genuine reviews come from the heart. Reviews that start with “This place is awesome” or “the best store ever” could be OK from time to time but usually they are disingenuous and placed  by the owner of the website.
* Genuine reviews are steady and are spread out over an even time period. Fantastic reviews, on the other hand, are usually posted over a very short time period. Any legitimate business will have good and bad reviews. Obviously the number of good review should be much greater than bad ones.  
4- If the price of a designer dress does not fall within the price range of all other stores and it is much cheaper it is a Chinese cheap duplicate.
* There expression “If It Is Too Good To Be True” applies in this case. 
5 – Beware of hyperbole on the Internet. 
* We want all our customers to know that we are still a good, old fashioned, small, family-run business. We employ local people who have been with us for a long time.
And we know fashion. We come from a generation of clothing retailers. 
Our goal is to remain a small, customer service oriented retailer. We don’t need to make a ton of money. We rather give the very best service at the very best price.


Time of delivery:

Stock dresses can be delivered to your address within 3-14 business days from the day of your purchase depending on which shipping options you choose. Stock dresses that are to be delivered to an international location will be shipped within 10-20 days depending on the shipping address and shipping option you choose. Quicker deliveries can be selected from our shipping and delivery options.

Depending on the item you choose, production and delivery for non-stock dresses can vary. For example bridesmaids dresses typically take 12-14 weeks for delivery.  Some Bridal Companies offer rush deliveries.  If you would like information about quick delivery please contact us either by phone (Toll free 877-731-8588 local 561-736-8588) or email us We would be delighted to send your dress as quickly as we can based on available rush options from bridal manufacturers.  We encourage placing your order well ahead of your event so you will have plenty of time for some possible alterations.  In some instances you could receive your products as quick as 7-8 weeks.  Some emergency orders could be shipped within 10 working days. We urge you to place your order with us and specify your Event Date. You can be assured that we will do our best effort for on time delivery. You can place your order with confidence knowing  we are able to process your order within your required or emergency time and proceed to place your order immediately. We enjoy a positive relationship with our suppliers and will service your delivery requirements within the guidelines of this mutually beneficial relationship. Rush fees can apply. Please feel free to contact us at if you need your gown delivered on a rush production.  Indicate which item you need and when you need to receive it. Please remember to let us know about the size and the color you require. If you are in the market for the quickest delivery please check our “Ready to Ship” under Wedding Gowns menu. These beautiful dresses are always available in stock and could be shipped within 48 hours. We will be happy to contact you and will spare no effort to ship the gown to you prior to your event.           


Signature requirement and address change:

For your protection all orders are shipped insured and require a signature receipt.  If you work and you are unable to sign for your order please email us to request a signature waiver.  When you are requesting a signature waiver please specify your name, shipping address and order number.  Please make sure your request for signature waiver is sent from the same email address as your order.       

In case you are moving you can ask for an address change as long as your dresses are not shipped and the request is sent from the person ordering and the email address on file.          


Sales and Use Tax:

As per Florida Law, Residents of Florida will be charged 7% on all internet transactions. All other locations are not subject to any taxes and our products will be shipped tax free. 


Order Cancellations/Returns:

As retailers we abide by manufacturer’s guidelines and provide our customers with highest quality customer service at the best price. We hope your shopping  with us will enhance your online  experience so you would come back to us for more of our valuable designer labels.
We gladly accept returns for all dresses shipped from our warehouse facility. 
You may call us prior to  placing your order to make sure the item you would like to purchase is in our warehouse fscility, and not at the manufacturers facility. 
The following criteria are to be followed when returning an order: 
1. All returned merchandise will be inspected
2. Please make sure the dress is not used or altered
3. All tags must be attached
4. Dresses must be returned within seven days from delivery date to your address. 
5. 20% restocking fee is applied to all returns shipped from our warehouse facility.
6. Shipping costs will be the customers responsibility. 
7. The remaining 80% balance would be credited to your account as merchandise credit for future purchases. Your merchandise credit is valid  indefinitely. 
To request a return authorization please email us
Give us your name and order number and the reason for return.
Returns are unavailable for special orders shipped from manufacturers.
The following items are final sale:
Wedding dresses, bridesmaids and accessories. 

Color Scheme and Swatches:

Color options are shown next to each product. Please note colors on your computer screen may vary from the actual manufacturer’s color. In some instances swatches could be obtained by contacting manufacturers directly. Colors vary from one company to next. For example if you are planning on ordering different dresses from different companies providing color Orchid the color may vary from company to company.   


Sizing Instructions:

Information about sizing is provided to our customer by a size chart located next to each product as well as measuring instructions. When measuring please make sure to follow the instructions accordingly. Sizing decision are ultimately the responsibility of our customers. We recommend you order based on your current weight even if you are planning to lose weight in the near future. Please remember that a larger dress can always be altered to a smaller size but a smaller dress can’t be made to fit a larger size.     

Plus Size and Additional Length All sizes 18 and above are subject to a an additional Plus Size charge. The amount will vary per manufacturer.       

Additional Length (approximately 5 inches) can be added at your request. You will see the which dresses have this option available and you will be able to select it.There will be an additional charge for extra length, will vary according to manufacturer.. Please be aware that these charges are imposed by all bridal companies.       



We accept Visa, Master Card, American Express, Discover and PayPal.     

Full payment is rendered at checkout.        

You could place your order online, call us with your order at: 1-877-731-8588 or locally 561-736-8588.      

Help is here for any questions you may have. We have been in the bridal business for over three generations. We have an actual brick and mortar store in Palm Beach County, Florida for over 25 years in the same location. We are honored and humbled you have selected for your wedding.      

If you have any questions about our Award Winning Bridal Services or our dynamic product line please do not hesitate to pick up the phone and call us!       

Local: 561-736-8588 or      

Toll free: 877-731-8588 or      

Email us:      

Enjoy your shopping.   

For more information visit Madame Bridal

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