Mappin and Webb

Mappin and Webb Return Policy

Lovely, but not quite what you were looking for?

If you wish to return your order, please download and complete our step-by-step returns form.

You can request a refund within 14 days of the date of despatch, and an exchange within 30 days from the date of despatch date.

We are so sorry to see your return and if your purchase wasn’t quite what you were expecting and/or we can offer you a little advice, we would most certainly welcome the opportunity to speak with you.

Our customer experience team can be contacted on freephone 0800 111 4524 during the following times:

• Monday-Friday: 8:30am – 6pm
• Bank holidays: 9am – 5pm

If you are calling from outside the UK please dial +44 (0)116 2817753. Calls from outside the UK are chargeable.

For more information visit Mappin and Webb