Max Studio

Max Studio Return Policy

Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return your unwashed, unworn or defective merchandise with the original manufacturer tags and label within 30 days of the invoice date. Shoes must be returned unworn in original packaging.

HOW DO I RETURN AN ITEM?

• You must mail the item back to Max Studio Corporate Office. There will be a return invoice included in your package.
• Send package back, including the return invoice Max Studio has provided for you.
• Fill out the return invoice, noting the quantity and the return code reason (located on back of the return invoice)
• Please allow 14 days for us to receive your merchandise, inspect it and process your exact request in accordance with your written instructions.
• Customer is responsible for all return charges.
• Do not send your package C.O.D, as it will not be accepted.
• Shoes must be returned un-worn in their original box. Please do not place return label on shoebox, instead place shoes in a separate return box and label.

HOW DO I RETURN AN ITEM?

• You must login to your account at https://www.maxstudio.com/account with the email address and password you used to set it up.
• Select the order you wish to return.
• Select the items and reason for return.
• Print out returns label and fix to outside of package and print returns form to send along with your items.
• Send package back, making sure to include the returns form Max Studio has provided for you.
• Please allow 14 days for us to receive your merchandise, inspect it and process your exact request in accordance with your written instructions.
• Shoes must be returned un-worn in their original box. Please do not place return label on shoebox, instead place shoes in a separate return box and label.
• Do not send your package C.O.D, as it will not be accepted.

HOW DO I EXCHANGE AN ITEM?

• You have 30 days from the invoice date to exchange this item.
• If you are unhappy with your item please fill out the return invoice included in your original package and mail both the item, and return invoice back to Max Studio Corporate Office.
• Please complete the back of the return invoice to indicate what items you would like to exchange it for?
• Please fill out your credit card information on the return invoice. Credit Card information must be filled out in order to process exchanges. You will then be credited or charged for the additional balance.

HOW DO I RECEIVE A REFUND?

• You have 30 days from the invoice date to return this item for a full refund.
• Your refund will be credited to the card used for this purchase.
• Allow 1-2 billing cycles for the credit to appear on your statement
• Your shipping charge will only be refunded if the incorrect item has been sent or if the item is defective.

HOW DO I CONTACT MAX STUDIO

• You may send us an email at Returns@Maxstudio.com
• You may phone us at 1.888.334.4629
• You may write us at:

Max Studio Customer Relations
3100 New York Drive
Pasadena, CA 91107

Max Studio reserves the right to withhold service from customers who show excessive abuse of our return policies. The decision to refuse service is up to the sole discretion of the Max Studio staff.

For more information visit Max Studio