Modalu

Modalu Return Policy

UK Delivery

Standard Delivery is free on all UK orders and takes between 3-5 working days.

During Sale periods standard delivery is free on orders over £150, otherwise UK orders will be charged £3.95 for delivery. Please note that during busy periods deliveries may take up to 7 working days.

Next Day Delivery is £5.95

In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. *Orders placed after 3pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays,therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.

European Delivery

Delivery costs €10 and takes within 3-7 working days.

Due to distribution restrictions and laws involved we are unable to sell to Sweden & Norway during this October 2014 mid-season sale, this will not apply to any sales during December

International Worldwide Delivery

Delivery costs £15 and takes between 4-7 working days.

Please note we do not deliver to Russia.

These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally.Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay

Returns and Refunds

Non-faulty Goods

If you are not happy with your goods we offer a free* returns process (within the UK only). If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed.Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an ‘on-line store credit’ to your account withwww.modalu.com

An extended returns period is being offered on items bought between Tuesday 2nd December 2014 and Tuesday 23rd December. You will have until Friday 9th January 2015 to return any items you are not happy with, providing the items have not been used and the tags still remain on the product. Please note, you still cannot return personalised bags.

Faulty Goods

In the unlikely event that our goods are faulty, please log in to your account with www.modalu.com to request a Returns Number. Please follow the instructions to return your item. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a full refund or replacement (depending on stock availability).

All Goods

All returned items must have a Return Number (RN). You may obtain a RN by logging into your account on www.modalu.com and requesting a return. Alternatively you can call our Customer Services team on +44 (0) 1252 533 561 or email us at enquiries@modalu.com. This RN number should be written on your original invoice and on the return shipping label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.

*Returns during sale periods are not free. You, the customer, are responsible for paying the postage for any returns during this period.

Returns Address: TLG Brands (Website), Unit 2, Mill House, Eelmoor Road, Farnborough, Hampshire, GU14 7QN, UK.

For more information visit Modalu