Returns of Products are subject to’s current return policies which are set forth here on our website and on the invoice. These policies may be subject to additional or lesser return rights adopted by the manufacturer or publisher. The Terms of Sale represent the complete and final agreement between the customer and for the matters set forth herein and shall be supplemented only by the prices, quantity, and descriptions set forth in’s invoice for the relevant sale. Terms contained in customers’ purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

For Refunds: All returns for refund must be authorized by within 30 days of the delivery date. There is NO RESTOCKING FEE applied to any returned item(s). However, S&H cost is not refundable.

For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same.

Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the Returns team and offered a suitable replacement or option for a store credit.

If return of the defective item is requested by, you will be emailed a pre-paid UPS return shipping label to return the defective item to us. If no return is requested by, you will be asked to discard the item.

If a refund is requested, will issue a refund once the item is returned. If requests for the item to be returned to us, we will email you a pre-paid UPS return shipping label to return the defective item. If no return is requested by, a refund will be issued within 1-2 business days. We will issue a refund on shipping paid if, and only if, the defective item is the only item on the order. If there are other items that are being kept on the same order, no shipping refund will be issued. A partial shipping refund may be issued if the returned item is the bulk of the order. Partial shipping refunds will be issued at the sole discretion of the Returns department.

All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without priorRMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued. If you did not receive a copy of the label in your e-mail confirmation, you can print a copy from the RMA Status page in the My Account section of the website after you have logged in. is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise.

Mini DisplayPort to HDMI / DVI / VGA Adapters

Consumable / 1-time use items will include but are not limited to: Disposable batteries, universal battery packs (Lithium Ion / NiMH), Cleaning products (containing cleaning fluid), screen protectors, heat shrink tubing, thermal paste, zip ties.

Return Policy for Consumable Items and Batteries

Adapters are not considered cables but fall into the adapters category. It contains active circuitry normally not found in a standard cable that converters one signal to another. As such, this item would be considered as an electronic item and would be covered under a year warranty from date of purchase.

**Please note the items under this category may be subject to change at’s discretion.

Consumables ( i.e. , cleaning fluid, thermal paste) – Cannot be replenished. Mechanical parts and other accessories associated with the item will still be covered under our normal warranty policy.

One-time use Items ( i.e. , Screen protectors, Heatshrink tubing, thermal paste, Zip ties) – Improper installation of these items will not be covered. Any defects or issues will need to be reported to within 5-days of receiving the item in order to qualify for a replacement. The warranty will not cover normal wear & tear of the item(s) once the item(s) has been installed/used. Returns cannot be accepted if more than 5% of the overall quantity is used.

Disposable Alkaline Batteries – will not be covered under warranty. Normal 30-day return policy will apply only if item(s) is unopened and in the original packaging.

Location based Performance Items (bad reception):

  • – HDTV Antennas
  • – WiFi Adapters
  • – IR Extenders
  • – Wii IR Sensor Bar
  • – Bluetooth Products

Returns for location based and wireless items:

Location based/wireless items include, but are not limited to; TV Antennas, Wireless remotes, PCI/USB wireless LAN cards/dongles, Wireless Video extenders, Wireless IR extenders, Wireless routers/printer servers, Wii remotes/accessories, wireless cameras, wireless speakers, etc.

At, we strive for complete customer satisfaction. Occasionally situations exists which necessitate for a product to be returned for a replacement.

Since these are “Location based items” and the quality of performance greatly depends on the positioning/location and obstacles, it will be at the sole discretion of the Returns department to determine whether the item is to be considered defective. We will ask a series of questions and there may be some troubleshooting involved. If upon review the item is determined to be defective, the Returns department will issue a return authorization number (RMA) and return instructions will be emailed.

Bulk Item Replacement Policy

Item(s) that belong in this category include but are not limited to; networking bulk cable, Rg6 Bulk cable, Microphone cable, or lengths of un-terminated cable longer than 100 ft.

In general, does no allow partial returns of any item. We often require the item back before we can issue a replacement. For Bulk cable items (which are often used in portions and installed directly into the wall) this can cause potential problems for our customers.

We urge all customers to test the entire cable BEFORE installing to prevent these situations. In the event a portion of a product is found to be defective; we may be able to offer partial returns as listed below:

  • If more than 50-100% is used before encountering defective cable, request to check stock for returns of cable of same length and gauge*.
  • If less than 50% of the cable is used, we request all the cable to be returned and will send an entire new unit.

Heavy Items (Warranty Shipping):

Due to the size and weight of the projection screen(s) these items can only be delivered via UPS Freight.

In such cases as the projection screen arrived damaged or defective within 30 days from delivered date, please contact our Returns Department and submit RMA #.

Once an RMA is submitted, the Returns department will arrange a schedule for pick up by UPS Freight shipping carrier. Because electric Projection Screens need to be returned via UPS SCS. We’ll make arrangements to have the item return back to us by UPS. will ask for your best time available for UPS pick-up your defective/damaged projection screen. (UPS is available for pickup on normal business days from 10AM-5PM) Once we arrange for UPS to pick-up from your location, will provide a confirmation # with the date and time for pick-up. will also complete the Bill of Lading and email to you prior to the pick-up date for you to give to UPS Driver with projection screen.

** requires photo verification to be submitted for projection screens damaged during transit.

Open Box Items

Open Box items are previously purchased products that were returned to and are still in as-good-as-new condition. Open box items have been thoroughly tested to ensure proper performance and quality before being repackaged and made available to you at amazing prices. That’s not all. We guarantee the quality of our open box items with the same warranties as our new products.

  • √ Switches and other electronic products: 1 year
  • √ Cables and non-electronic products: Lifetime



Errors and Omissions makes every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind. If an error is made and a product is listed at an incorrect price, shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee prices listed on other Web sites or price search engines. Standard Terms of Sale

All sales are subject to the following terms and conditions:

  1. 1. Customer Acknowledgment.
    Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a product from The customer agrees that any dispute with arising out of the Customer’s purchase from shall be brought by the customer exclusively in the state or federal courts situated in the State of California; and the customer hereby agrees that such venue is appropriate and that agreement to sell and deliver products to the customer is dependent on this provision.
  2. 2. Purchase Price.
    1. (a) Prices are listed in’s web site and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
    2. (b) Payment is due before shipment, unless credit terms have been arranged in advance with’s Credit Department. In such case, payment terms shall be as set forth in the credit agreement.
    3. (c) sales and use taxes for sales made to residents of the State(s) of California. shall not be liable for handling or customs charges for shipments outside the United States.
    4. (d) All prices listed are in U.S. dollars.
  3. 3. Shipping Terms. will arrange payment for shipping with the carrier, but such costs are the responsibility of the customer. Risk of loss is upon the customer once delivers the product to the carrier. Delivery times are estimates only and shall not be liable for delays.
  4. 4. Vendor License Agreements.
    The customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.
  5. 5. International.
    Products sold by , including equipment and software, may be exported from the United States only in accordance with the Export Administration regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher. All prices listed are in U.S. dollars.

Back Order Policy

We do our best to fulfill and ship orders the same day if placed by our 2PM PST cutoff. However, occasionally products are not in stock and those orders are then classified as Back Ordered. Orders that fall in to this category are handled personally by our Customer Service team and options will be given to process your order timely. If you have any questions or concerns, you can email us

Non-U.S. Net Users

Sales of our products must follow U.S. Commerce Department regulations and State Department restrictions. Certain hardware products may not be exported to certain countries, or may be exported only with individual licenses; and software that contains DES data and/or encryption technology may not be exported outside the U.S.

Duties and Taxes for International Orders

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. Such fees will be collected upon delivery from the carriers of certain packages. These charges are the responsibility of the recipient as we only charge the transportation fees of such packages. You may check with your country’s customs office to determine what these additional costs may be. Additionally you may click here to review additional information for shipments to Canada, which may apply to other countries as well.

Price Matching / Price Policy

Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.

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