My-Wardrobe

My-Wardrobe Return PolicyMy-Wardrobe-Return-Policy

HOW TO REQUEST A RETURN OR EXCHANGE

Within 14 days of receipt of your order, log into
www.my-wardrobe.com/my-account/my-orders if you are not an account holder click
request a return
Select “RETURN” next to the order you wish to return or exchange,
or contact Customer Services to request an exchange
Select a reason for the return of the item(s) within the order from the drop down list
and then click “RETURN”. If exchange is selected, customer services will contact you shortly.
You will be issued an ARN number and information
on how to return your parcel.
You will have a further 14 days to return the unwanted item(s)

You can also contact our Customer Services team to request an ARN reference number within 14 days of
the delivery of your goods. Call 0845 260 3880 or email returns@my-wardrobe.com

HOW TO SEND BACK A RETURN OR EXCHANGE

Return by courier collection

If you would like to return your unwanted item(s) via a DHL collection, please contact our Customer Service team on 0845 260 3880 or returns@my-wardrobe.com to arrange a convenient time and date.

This service is free for our Premium Shipping customers. For Customers not subscribed to Premium Shipping, a small fee of £5.00 will be deducted from your refund total for use of this service.

Return by Collect+

All UK my-wardrobe orders come with a free Collect+ return label enclosed in the parcel, which needs to be attached to the return parcel and dropped into your local store offering the Collect+ service.

You can find your local participating store here: http://www.collectplus.co.uk/orders/new

Please ensure that you obtain a proof of postage receipt. The parcel remains the customer’s responsibility until it reaches my-wardrobe.

Free courier returns straight from your doorstep with our Premium Delivery service

Why not make life even easier and subscribe to our Premium Shipping service and receive free returns via our courier collection service, available every working day. What’s more, for just £30 a year you will receive free next day, nominated day and Saturday delivery to the UK for twelve months.

Simply register as a my-wardrobe account holder and select the Premium Shipping option at checkout or contact customer services on customerservices@my-wardrobe.com or 0845 260 3880.

RETURNS FROM THE CHANNEL ISLANDS, ISLE OF WIGHT AND ISLE OF MAN

Free courier returns service

Please contact our customer services team on 0845 260 3880 or returns@my-wardrobe.com to arrange
your prepaid DHL collection.

Personal shipping

Alternatively, you can ship your parcel using your own preferred courier or mail service at your own cost. Please ensure that adequate insurance is taken to ensure the safe delivery of your order. We are unable to take responsibility for items lost without proof of delivery. The item is the customer’s responsibility until it reaches my-wardrobe.

CONTACT US

By phone
UK Customers: 0845 260 3880
International Customers: +44 845 260 3880
By email
Customer Services: customerservices@my-wardrobe.com 
Returns: returns@my-wardrobe.com

For more information visit My-Wardrobe

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