Nespresso Return Policy
14 days to change your mind (right of withdrawal)
In case you are not satisfied with the products, you have the right to cancel the purchase within 14 days after receiving it. Please contact us to let us know about this decision. You can also make use of the withdrawal form, but you are not obliged to do so.
Once you have informed us about your decision to cancel the purchase, you have 14 days to return the products to us. You can do so via a Kiala collection point free of charge. If you choose another way of delivery, you will have to pay the delivery charges which will not be reimbursed by Nespresso.
The products will only be accepted if they are unused, undamaged and in the original packaging and accompanied by the original invoice. We advise you to use a return form when sending the products back to us to make sure we can process your return quickly.
We will return the money to the original way of payment.
See also clauses 10 and 11 of the General conditions of sale.
Damage/Quality issues/exchange/recycling
Please contact us first before returning the products in the following cases:
- You have received damaged products;
- You experience a quality issue with one of our products;
- You would like an exchange;
- You would like to send your machine for recycling at your next order delivery;
- The delivery does not correspond to what you have ordered.
Our Coffee specialists will guide you to the optimal solution. Should you need to return the products, you can do so via a Kiala collection point free of charge. If you choose another way of delivery, you will have to pay the delivery charges which will not be reimbursed by Nespresso.
The products will only be accepted if they are unused, undamaged and in the original packaging and accompanied by the original invoice. We advise you to use a return form when sending the products back to us to make sure we can process your return quickly. In these cases, you can choose to have your money back on your bank account or keep as credit on your Club account to be used for the next orders.
See also clause 9 of the General conditions of Sale.