Ness UK Return Policy
We have a no quibble policy at Ness. If there is any reason you would like a refund or exchange we are happy to do so.
To return your order, email Ness Customer Care stating your Name, Order Number and whether you would like a refund or an exchange.
If you would like to exchange, please specify the product, colour and size you would like. Alternatively you can email us at customercare@ness.co.uk to be given a return number – this allows us to alert the warehouse that an item is coming back. Enter the confirmed returns number on the Returns Form, which should have arrived with your order. We are happy to refund the cost of postage on exchanges, please ensure that a receipt of postage is included to allow the correct refund to be applied to your account. Please also confirm whether you would like to receive a refund or an exchange for another size, colour or style.
All items must be returned within 28 days of receipt of the goods and the returns/ exchange form (delivered with the goods) completed and returned. We will give you a full refund or exchange within 30 days of you returning the items.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice.
We strongly recommend you obtain a free ‘Certificate of Posting’ from the Post Office, as we will not accept responsibility for parcels lost in transit. For complete peace of mind you could consider sending the goods Recorded Delivery, but we regret we cannot refund this charge.
If you cancel your order within 14 days we will give you a full refund or exchange within 30 days of you returning the items. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments excluding shipping charges. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
In the UK, including Northern Ireland, replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.
If you have any questions regarding shipping, please send an email to customercare@ness.co.uk
PLEASE NOTE THIS RETURNS POLICY IS APPLICABLE TO WEB ORDERS ONLY
For more information visit Ness UK
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