Nike.com Return Policy
Nike.com orders can be returned for any reason within 30 days of the shipping date. Simply set up your return and mail your Nike.com order back to us or return your order to a Nike retail store.
HOW DO I RETURN MY NIKE.COM ORDER?
Start your online return and follow the on-screen prompts. You will receive a preaddressed return label that can be used to ship your product back to us (Nike.com members receive a prepaid return label).
Some Nike.com orders include a return form and label in the box. If you received the form and label with your order, please fill out the form and place it in the box with your order, stick the label on the box, and drop the box off at any UPS or United States Postal Service location.
After your return is received, we’ll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement.
You can also return your Nike.com order to most Nike retail store locations by simply bringing your packing slip or order number. Please note that Nike stores cannot refund PayPal accounts and may instead offer a gift card or store credit at the manager’s discretion.
RETURN POLICY
Most Nike.com (including NIKEiD) purchases can be returned for any reason within 30 days of the shipping date. After 30 days, you can still return your Nike.com purchase for a full refund as long as it hasn’t been used. Some restrictions apply.
- Nike golf clubs: Can be returned for a refund within 90 days of the ship date. See the Nike golf club return policy for more information.
- Nike gift cards: No returns or cancellations after purchase.
- Nike+ devices: Please include all parts originally included with the device. Nike+ devices returned more than 30 days after the ship date must be unopened with the seal intact.
- Nike+ Kinect Training for Xbox 360: Can only be returned if unopened. Visit Nike+ Support for troubleshooting or contact Xbox if the disc is defective.
- The Nike + iPod Sensor can only be returned unopened.
- Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
NIKEID RETURNS
Customized NIKEiD products can be returned for any reason within 30 days. See the NIKEiD returns policy.
NIKE STORE RETURNS
Purchases made at a Nike retail store (NIKETOWN, Nike Factory Store, etc.) must be returned to the Nike store or another nearby Nike store. See the Nike store return policy for more details.
If you made an online purchase at a Nike store, please follow the Nike.com return instructions above.
If you purchased from a Nike authorized retailer, please contact the store about returning your product.
DEFECTIVE/FLAWED PRODUCTS
Nike stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
- Nike.com purchases: Flawed shoes, apparel and gear can be returned if manufactured less than two years ago. Follow the online return steps above.
- Nike store purchase: Return flawed products to the store or another nearby Nike store.
- Authorized retail store purchase: Attempt to return your product to the store. If you’re unable to return to the store, please start a claim on Nikeclaims.com.
If you believe your Nike+ device is flawed, please contact Nike+ Support. Please contact Nike Golf Customer Service for assistance with flawed golf clubs.
EXCHANGE OPTIONS
If you wish to exchange your Nike.com or NIKEiD order for a different size, color or style, please call us. You can also take your Nike.com order to a Nike store for a refund or in-store exchange.
GIFT RETURNS
Please call us to return a gift without the gift giver being notified or refunded. We’ll help you return the gift for a Nike gift card.
For more information visit Nike.com
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