NoseSecret

NoseSecret Return Policy

Here are some frequently asked questions regarding our shipping service

1. How much are your shipping charges?

Our shipping service is highly affordable. We offer FREE SHIPPING on all orders over $30 inside the United States and Colombia (South America). Here is a detailed chart of our domestic and international charges.

SERVICE	DOMESTIC (INSIDE UNITED STATES)	INTERNATIONAL  (INCLUDING CANADA)
FIRST CLASS	$2.99	6.99 -(No tracking. However, for selected countries it provides  Electronic USPS Delivery Confirmation. See country list  here!
PRIORITY MAIL	$6.00	24.00 – Limited Tracking for selected countries. See list of countries here!
EXPRESS MAIL	$19.95 Overnight (includes Saturday delivery)	45.00 (Tracking info. Available)

 

NOTE:

• IMPORTANT: Please be aware that we ship your first order to the billing address which is the address registered at the credit card institution or Paypal. If you want us to ship to a different address, the shipping will be delayed until we can complete the verification process with the financial institution. If we cannot contact you or your credit card for authorization the order will be cancelled and refunded.
• Ø  Customers are requested to select the correct shipping method according to their country. Otherwise the order will be considered void and cancelled.
• Ø  All orders are shipped from the US via the US Postal Service (USPS) and delivered to the recipient through the Official Postal Service of the recipient’s respective country.

IMPORTANT:

• Ø  As a proof of shipment, the shipping service with no tracking information will be provided with Customs ID Number.
• Ø  Please note the Seller is not liable to refund the orders without tracking information in case the order package is lost in the mail.
• Ø  The buyer is fully responsible for the lost order packages in the mail.

2. When can I expect my order to arrive?

We are customer centric and we understand how important it is for you to receive your order on time. Therefore we strive to process and deliver your order in the fastest possible time. Here is an estimate of how long it will take for your package to arrive after we have shipped it.

	Business Days                    (Estimated Arrival Time)
SERVICE	DOMESTIC (INSIDE UNITED STATES)	INTERNATIONAL  (INCLUDING CANADA)
FIRST CLASS	Within 4 to 5 business days	20 to 30 business days
PRIORITY MAIL	2-3 business days	10 to 12 business days
EXPRESS MAIL	Next day delivery (no delivery on Sundays)	5 to 7  business days (select countries)

 

Domestic Shipping

NOTE: 

• Ø  Express Mail orders will be shipped on the same day, if the orders are placed before 12 noon EST.
• Ø  In case the shipping address does not match with the address on your credit card record or your PayPal account, then we will contact you or your financial institution, which will delay your Express Mail order arrival.

International Shipping:

NOTE:

• Ø  For the Philippines, you can use our international rates or you can save more in shipping and use Johnny Air, Philippine’s shipping service to receive your order from the United States.
• Ø  View  a complete list of Johnny Air branches http://www.johnnyair.com/?page=72

IMPORTANT:

• Ø  Express Mail is the only international shipping option that provides tracking information.
• Ø  Customers using First Class and Priority Mail service receive the Customers ID Number.
• Ø  Customers can verify their Shipping Order Status by entering the Customers ID Number at the United States Postal Service website  www.usps.com
• Ø  Remember the buyer is fully responsible for the lost order packages in the mail.

3. How will my package arrive?

We understand your privacy. Therefore to maintain the confidentiality of your order, we keep our packaging discreet. We don’t write the name of the product on the domestic shipping label. However, on international orders, we write the nature of the product in small print as it is required by the international custom officials.

4. Does Nose Secret ship to all the international countries?

We ship international orders every day. However, we reserve the right to deny our all international mail services to certain countries.

There are some countries that require payment of custom duties and taxes for products imported of any value from the US. Such charges are not included in the Nose Secret order price, therefore when your order package arrives to your country; you have to clear payments in the customs to receive the package.

Colombia is the only country outside the United States, to which we offer FREE SHIPPING with tracking information.

5. Do you ship to APO address?

If you have APO address don’t worry, we also extend our shipping services to APO (Army Post address).

Returns and Refunds

1. What is your return policy? Can I return the product?

Yes, we are highly customer centric and we believe in 100% customer satisfaction.  If you are not satisfied with the results, you can return the product within the next 15 days of receiving the order. We will refund your order money amount excluding an $8.99 the processing fees and excluding any shipping charges.

Introductory NoseSecret kit which includes 3 different sizes is the only product that qualifies for a refund. Purchase of single pairs does not qualify for the refund.

2. How to get back the refund?

To get back the refund of the introductory kit, including orders from Colombia, send the package to:

NoseSecret
P. O. Box 188
Fort Lee, NJ 07024

To speed up the refund process,

• Ø  Email us to initiate your refund.  Also include your name and date of the order on the package.
• Ø  Write “REFUND” on the exterior of the envelope.
• Ø  To avoid processing delays, use a reliable delivery service with tracking number, to make sure the return reaches us on time.

Note: We don’t resell products that have left our warehouse. However, we require return of the product for inventory purpose.

3. When can I expect my refund?

We make sure that the refunds are processed in a week of receiving the package. It takes 2 weeks for the refund statement to reach to you. Send the package to us by using a reliable service with a tracking number so that the package does not get lost or delayed, and reaches on time. Proof of delivery will be requested in case package gets lost.

For more information visit NoseSecret