OnePiece

OnePiece Return Policy

• How to return or exchange products and costs

  You have 14 days return right. The product(s) returned must be in their original condition, including any tags and labels.

  The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items as we are not responsible for any items that are returned to us in error.

  For more information on returns/exchanges, please visit :http://onepiece.com/gb/shop/info/support

  Costs for Returns & Exchanges are:

  GBP £: Return: £9.90 Exchange: £14.90
  USD $: Return: $19.90 Exchange: $39.90
  EURO €: Return: €14.90 Exchange: €24.90
  Kroner: Return: 149kr Exchange: 249kr

• I have recieved a faulty/incorrect product?

  We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know by contacting our Customer Support at support@onepiece.com
  We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
  Please include as many details as possible about the order and the problem with the goods including a picture of the faulty/incorect product and we will get a solution sorted out for you.

• Can I return or exchange my product at a store if I bought it online?

  Unfortunately, products purchased online cannot be returned or exchanged at the stores and vice versa.
  Products purchased at the store cannot be returned to our website.

• Can I return products that were bought using a gift card/voucher?

  Yes of course! Your right to return an item remains exactly the same regardless of whether you bought it with a gift card/voucher.

• What happens if I refuse delivery?

  For uncollected items, the customer will be charged EUR 40.

• When do I get my money back for my returned product?

  After we receive your product at our OnePiece warehouse ,the returns.exchanges go through a strict quality control. If it fails to meet our standards, your refund will not be processed.
  If it meets our standards, your refund will be processed within 10 days of the reciept of the product.
  For return/exchange information,please go to : http://onepiece.com/gb/shop/info/support

• I have been refunded the incorrect amount

  We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Support who will try and sort it out for you as soon as possible.
  The following may affect the amount you have been refunded:
  Any discounts that were applied at the time of sale,which may not now be applicable

• I returned a product and it was incorrctly refunded or replaced.

  We are very sorry if we made a mistake when processing your request.
  If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.
  If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Support so we can sort it out for you.

For more information visit OnePiece