Orvis

Orvis Return PolicyOrvis-Return-Policy

Welcome to the Orvis Return Process Center! You’ll find all the information you need for returning your Orvis merchandise. Select the topic from the following list that answers your question about returning merchandise. If you have other questions, then contact our Customer Service associates by live chate-mail, or phone at 888-235-9763.

Need an exchange fast? Call 888-235-9763 anytime and we’ll place your new order charging your credit card, but we’ll waive regular shipping charges. Once we receive your return, we’ll credit you for the cost of the original item.

What do people think of the Orvis returns process?

The process of returning one the item was the best experience I’ve ever had in returning an item. Orvis has successfully made the process very easy and quite painless. Thank you! — Kelly, Knoxville, Tennessee
1. Easy Exchange (exchange one item for another)
Need an exchange fast? Use Orvis Easy Exchange. For the fastest service, call 888-235-9763 anytime to request an Orvis Easy Exchange. We’ll place your new order, charging your credit card, and we’ll waive regular shipping charges on your new item. Once we receive your return, we’ll credit you for the cost of the original item. If you choose to use the UPS Easy Return Label included with your order, we’ll simply deduct a $6.95 return shipping fee from your refund.For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

2. Easy Return for Refund
Need to return an item for a refund? It’s easy, fast, and simple! You ship back your items and: 

1. Include the completed Order Summary (front page) that was included with your package. If your Order Summary is lost, then include the “Return and Exchange Form” – AND
2. Use the UPS Easy Return Label enclosed with your order. We’ll simply deduct $6.95 from your refund.

Returning an item is a simple, 3-step process:

1. With your original shipment we included a UPS Easy Return Label. Instructions on how to use it are found on the back of the label.

2. Simply affix the UPS Easy Return Label that was included in your original shipment over the original shipping label on your package.

3. Drop the package at your nearest UPS pickup location. Refer to the UPS website to find a location near you.

Please be sure to complete and include either the Return and Exchange Form or the Order Summary that came with your order.

For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

3. Lost Return Form or Return Label
Can’t find the return label that came with your shipment? That’s no problem! You can generate a duplicate UPS Easy Return Label. (A $6.95 fee will be deducted from your refund.) 

Can’t find the Order Summary that came with your order? You can print a Return and Exchange Form and non-prepaid Return Shipping Label now. The “Return and Exchange Form” and “Return Shipping Labels” are combined into one .pdf document for your convenience. You need both form and label for Orvis to process your return efficiently.

1. The “Return and Exchange Form” is on the first page; use this form to enter the item you’re returning and the reason for the return. Returns made without a proof of purchase will receive an Orvis Gift Card in the amount of the lowest sale price of the merchandise returned.

2. The “Return Shipping Labels” are on the second page. If using these labels, be sure to affix the adequate postage costs.

For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).

4. Oversized or Large Furniture Returns
Note: The following process is intended for large furniture and oversized items only. If you’re needing to return merchandise that is not furniture or not oversized merchandise, use our standard return procedure (above)

Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned. To initiate an oversized item return, contact Orvis Customer Service by calling 1-888-235-9763.

5. Return Addresses
Return all Orvis clothing, pet or home items to:
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613 

Return all Orvis fly rods and reels to:
Orvis Rod Repair
4182 Main St.
Manchester, VT 05254

6. Additional Return Locations
Any Orvis item except furniture or dog beds can be returned for a full refund to any of our Retail Stores or Outlets, our Customer Service Centers (see above), or any of our Orvis Dealers worldwide. We will refund your money on any purchase that isn’t 100% satisfactory anytime for any reason—it’s that simple.
7. Canadian Returns
For Canadian returns, please use the Canada Post label that was included in your package and we will simply deduct $10 from your refund. 

You may also return the order at your expense to the address below.

Return Address:
Orvis Canadian Returns
1151 Martin Grove Road
Etobicoke, ON M9W 4W7

8. International Returns (except Canada)
For returns by international customers: please ship the merchandise to the appropriate return address (above). Return shipping is paid by the customer returning the item. For exchange items, Orvis does not charge a re-shipping fee. 

Be sure to include the completed Order Summary (front page) that was included with your package. Can’t find the Order Summary that came with your order? You can print a Return and Exchange Form.

9. Gift Card Returns
Gift Cards cannot be returned for cash. For more information about Orvis Gift Cards, visit our Gift Card Answer Center.
10. Addl. Information about Returns and Refunds
Still have questions about returns and refunds? Review our FAQs on our return policy and our refund policy for more information.

For more information visit Orvis

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