Orvis Return Policy
Welcome to the Orvis Return Process Center! You’ll find all the information you need for returning your Orvis merchandise. Select the topic from the following list that answers your question about returning merchandise. If you have other questions, then contact our Customer Service associates by live chat, e-mail, or phone at 888-235-9763.
Need an exchange fast? Call 888-235-9763 anytime and we’ll place your new order charging your credit card, but we’ll waive regular shipping charges. Once we receive your return, we’ll credit you for the cost of the original item.
What do people think of the Orvis returns process?
| The process of returning one the item was the best experience I’ve ever had in returning an item. Orvis has successfully made the process very easy and quite painless. Thank you! — Kelly, Knoxville, Tennessee |
1. Include the completed Order Summary (front page) that was included with your package. If your Order Summary is lost, then include the “Return and Exchange Form” – AND
2. Use the UPS Easy Return Label enclosed with your order. We’ll simply deduct $6.95 from your refund.
| Returning an item is a simple, 3-step process:
1. With your original shipment we included a UPS Easy Return Label. Instructions on how to use it are found on the back of the label. 2. Simply affix the UPS Easy Return Label that was included in your original shipment over the original shipping label on your package. 3. Drop the package at your nearest UPS pickup location. Refer to the UPS website to find a location near you. Please be sure to complete and include either the Return and Exchange Form or the Order Summary that came with your order. |
For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).
Can’t find the Order Summary that came with your order? You can print a Return and Exchange Form and non-prepaid Return Shipping Label now. The “Return and Exchange Form” and “Return Shipping Labels” are combined into one .pdf document for your convenience. You need both form and label for Orvis to process your return efficiently.
1. The “Return and Exchange Form” is on the first page; use this form to enter the item you’re returning and the reason for the return. Returns made without a proof of purchase will receive an Orvis Gift Card in the amount of the lowest sale price of the merchandise returned.
2. The “Return Shipping Labels” are on the second page. If using these labels, be sure to affix the adequate postage costs.
For Canadian Returns: refer to our instructions for returning items on Canadian orders (topic #7, below).
Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned. To initiate an oversized item return, contact Orvis Customer Service by calling 1-888-235-9763.
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613
Return all Orvis fly rods and reels to:
Orvis Rod Repair
4182 Main St.
Manchester, VT 05254
You may also return the order at your expense to the address below.
Return Address:
Orvis Canadian Returns
1151 Martin Grove Road
Etobicoke, ON M9W 4W7
Be sure to include the completed Order Summary (front page) that was included with your package. Can’t find the Order Summary that came with your order? You can print a Return and Exchange Form.
For more information visit Orvis
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