Passion8 UK Return Policy
We want to make shopping as easy as possible for you, so we offer various ways for you to pay for your order.
Pay online with:
Visa, Visa Electron, Visa Debit, MasterCard, Maestro, Solo, Paypal, JCB or American Express.
Pay with cash, cheque or postal order
We make absolutely sure that all payments are privacy protected, but we can also accept cheques, postal orders and cash payments if you feel more comfortable using one of these methods.
Pay by bank transfer
We can accept payment by bank transfer please contact us for our account details. Either call us on 01482 496935 between 9:00am and 5.00pm GMT, Monday to Friday. Or outside of these hours please use our contact form that can be found here: contact our customer service team
Payment privacy
We like to be discreet. Our limited company name is NES and all receipts and bank statements will show with NES Mail Order.
Changing or cancelling your order
During office hours we dispatch same day, so if you want to change or cancel your order please call us straight away on 01482 496935 between 9:00am and 5.00pm GMT, Monday to Friday. We”ll endeavour to change or cancel your order before it’s been dispatched, however if your order has already been despatched or delivered, then you”ll need to follow our returns procedure.
Outside of 9:00am and 5.00pm or on weekends please use our contact form that can be found here: contact our customer service team. We always scan through our emails first thing each day so we”ll be able to action any changes straight away.
Track your order in 4 simple steps
1. Log into your account by clicking here
2. On the left hand side of the page, click My Orders
3. Find the order you want to track and click view order (If it has an order status of Complete, you should be able to track it).
4. Find where it says “Track Your Order”. Click this and a new window will pop up giving you the order tracking information.
Please note: We update the tracking information at the end of every day, so you may not be able to track your order for up to 24 hours.
Missing or incomplete orders
If your order hasn’t arrived after 7 days, or arrives incomplete please use our contact form that can be found here: contact our customer service team or call us on 01482 496935 between 9:00am and 5.00pm GMT, Monday to Friday.
Faulty or damaged products
If your order arrives damaged or you believe a product is faulty, please follow our returns procedure or call us on 01482 496935 between 9:00am and 5.00pm GMT, Monday to Friday. Outside of these hours please use our contact form that can be found here: contact our customer service team
Returning your order
If you would like to return your purchase for a refund or exchange, please do the following:
1. Fill in a returns form online After you submit your form, we will give you our returns address. You can also find a returns label on your dispatch note that was included with your order
2. Package up your return securely.
Please enclosed a note with your return information that contains your name, address, email address or contact number and order number.
3. Post your products back to us.
Please make sure you obtain a proof of postage.
Once products are safely back in our hands and we’re happy they are in the expected condition, a refund will be issued using the same method of payment as the initial transaction within 7 working days.
Refunds and exchanges
We want you to be happy with your order. If you’re not, just return your order and we”ll refund or exchange it.
Under the Distance Selling Regulations you are entitled to a refund within 14 working days starting the day after delivery.
You may also cancel or return your unwanted products within 14 days of receipt for a refund in accordance with the above regulation.
To qualify for a refund or exchange
- Refunds can only be allowed when returned products are in the original packaging with any tags and security seals still in place.
- Items can only be exchanged if they are in the same condition as received i.e. saleable condition – unless they are deemed damaged or faulty.
- Any paid postage cost is non-refundable unless products are deemed damaged or faulty.
Product condition and exceptions
If a product is returned and found to have been worn and not in the pristine condition it was despatched, then health and hygiene restricts us offering an exchange or refund and the product will be returned to you.
Please make sure that briefs, panties, thongs, swimwear, tights, etc. are tried on over your own underwear. Also when trying on bras, corsets, chemises etc. Please avoid make up or lotions coming into contact with the product.
Also for hygiene and safety reasons we cannot accept Creams, lubricants, aphrodisiacs, tablets, oils and condoms back if any seals are broken or shrink wrap has been removed.
Refunds
Once products are safely back in our hands and we’re happy they are in the expected condition, a refund will be issued using the same method of payment as the initial transaction within 7 working days.
Exchanges
Once products are safely back in our hands and we’re happy they are in the expected condition, the exchanged product(s) will be sent via Royal Mail Standard Delivery. This usually takes 3-5 working days to arrive, however if you want your products quicker please call us on 01482 496935 between 9:00am and 5.00pm GMT, Monday to Friday or use our contact form that can be found here: contact our customer service team to arrange next day delivery.
For more information visit Passion8 UK
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