PCNation Return PolicyPCNation-Return-Policy

PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer’s warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for trouble shooting assistance regarding possible defective products and missing parts. If, after contacting the manufacturer it is determined the product has a defect in workmanship, the manufacturer will either offer to repair or replace the item direct from the factory or may refer you back to PCNation. If they refer you back to PCNation, please log-in to MY ACCOUNT and visit the Return Products page to submit for pre-approval to return the product. NO RETURNS can be accepted without a valid pre-approval and RMA number.

  • All return requests must be made within 30 days of the shipping date. After 30 days, the manufacturer’s warranty applies.
  • Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.
  • All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is $15.00
  • Opened software products and opened consumable items like ink, toner, paper, ribbons, etc. may not be returned under any circumstances.
  • All refurbished products are marked as such and come with a manufacturer’s warranty. Refurbished products cannot be returned to PCNation under any circumstance.
  • IMPORTANT – The following brands can only be returned to PCNation if the product is certified as defective by the manufacturer and the manufacturer authorizes a return to PCNation. In these cases, a manufacturer’s case number is required for PCNation to process your RMA request. If the manufacturer does not authorize a return to PCNation, the product must be returned directly to the manufacturer for warranty service/repair per the terms of the manufacturer warranty. The brands are:Adtran, Allied Telesyn, Apple, APC, Axis, Asus, Dell, Epson POS equipment, Honeywell, Motorola/Symbol, Panasonic,, Canon (Scanners only), Datamax, Polycom, Sony, Samsung, ELO Touchscreen, Zebra, all memory brands, all TV brands.
  • For Lenovo only, all opened non-defective items are non-returnable for credit or refund. Any Lenovo product with a perceived defect in workmanship must be verified with Lenovo Technical Support within 21 days of the ship date. Please call Lenovo at 800-426-7378 for assistance. If Lenovo Technical Support confirms a defect in workmanship, they will provide a Lenovo Defective Case/Authorization number which must then be provided to PCNation within the same 21 days of the ship date in order for PCNation to assist with a return. After 21 days from the ship date, all Lenovo products are covered under the Lenovo manufacturer warranty and can no longer be returned to PCNation for credit or refund.
  • Discontinued or end of life products can only be returned for repair. No refunds or exchanges can be made.
  • For all returns, the customer prepays shipping. PCNation is not able to offer reimbursement.
  • On average, it takes 10 business days for returned items to be processed after receipt at the Returns Warehouse. Any applicable credits for returned items will be issued upon completion of return processing and via the same form of payment used on the original transaction.
  • If a package is returned to PCNation and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.
  • Unfortunately PCNation is not able to offer price protection on products that have already shipped. Any return of a product that has dropped in price will be processed at the then current price.
  • Most shipments from PCNation require a signature at delivery. Returns due to the carriers inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.

For more information visit PCNation

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