PetCareSupplies.com Return Policy
Q: I’m not happy with my order, what can I do?
A: If for any reason you are not happy with any products you have ordered from us, when you receive them, send us an email at customercare@PetCareSupplies.com or call us Toll Free 1-800-788-2124 (9:00 AM to 6:00 PM Mon-Sat CST) to arrange return and refunds. Please do not ship them back or send “Return to Sender” until you have spoken to one of our representatives.
Q: Will I get a full refund on my returns?
A: You will receive a refund of your order value minus $5 deduction to your credit card or method of payment within 4-5 business days. A $5 deduction will be made from your refund amount for postage and handling costs incurred to send you the order in the initial shipment.
Q. Will all returns be accepted and refunded automatically?
A. All returns will be accepted. However if we haven’t been contacted to have the return authorized and you do not have a return authorization number, then we will not be able to issue a refund.
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