Psyche UK

Psyche UK Return PolicyPsyche-UK-Return-Policy

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible via email (info@psyche.co.uk) or telephone (0207 183 4767) clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

If your order has already been dispatched you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings.

Returning Items for a Refund

If you are not completely satisfied with your online purchase, we will happy issue you a full refund for your order. You have 10 working days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to, we will issue a refund for your item(s) upon receipt.

Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings. Please note Psyche is unable to subsidize the costs of returning domestic or international orders.

Returning Items for an Exchange

If you require an exchange for any items purchased, you have 28 days to return your order back to us. Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returned and the garment(s) you would like to exchange for.

Returning Items using Collect+

Psyche now offer customers the option of using the Collect+ service to return items in a quicker, easier and more friendly way. Simply visit http://www.collectplus.co.uk/psyche for more information on how to use this service. Alternatively please call our customer care team on 0207 183 4767 or email info@psyche.co.uk

Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your garment please contact a member of our Customer Care Team on +44 (0)207 183 4767 who will be happy to deal with your issue. You will be asked to provide your name, reference number and a brief description of the fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note refunds can only be issued once the manufacturer has verified the fault.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Receiving an Incorrect Item

If you have received an incorrect item please contact a member of our Customer Care Team on +44 (0)207 183 4767. Please have your order documents to hand as you will be asked to state your order reference number and the product codes attached to your garment(s).

Our Customer Care team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility. If an item delivered internationally is proven to be incorrect, we will reimburse any returns costs that you incur.

Garment Condition upon Return

Do not remove any tags or labels when trying on garments. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on any garment.

Footwear should be returned in their original, undamaged packaging. Where applicable any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been followed. This Returns Policy does not affect your statutory rights.

For more information visit Psyche UK

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