Rafaella Return Policy
At Rafaellasportswear.com, we want you to be satisfied with your online purchase.
If you are not completely satisfied, you may return your purchase by following the guidelines below:
Within 30 days of purchase
Rafaellasportswear.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.
Price Adjustment
Rafaellasportswear.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1.800.241.1492 or send us an e-mail at support@rafaellasportswear.com within the 14 day window. The difference will be refunded to your original form of payment.
Quick Exchanges
To exchange an order, please return you original item(s) using our our prepaid return label and place a new order online.
Easy Returns by Mail
Pre-paid Shipping Label – FREE U.S. Return Shipping, Within 30 days
Simply affix the included prepaid return label and take it to your nearest authorized USPS facility or drop off location.
Note: Orders shipped prior to 2/26/2014 included a FedEx prepaid label inside the shipment. Simply affix the FedEx label, drop-off at any FedEx location. Alternatively, you could also use a replacement USPS Newgistics return label and take it to your nearest authorized USPS facility or drop off location.
For replacement return labels, please visit http://returns.rafaellasportswear.com or contact us at support@rafaellasportswear.comwith details about the items that you need to return. We will gladly send you a label via e-mail shortly after.
FedEx shipments take approximately 7 – 9 business days to reach our distribution center.
Returns Processing
Order Refund
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.
Please feel free to contact us if you have any further questions or concerns at 1.800.241.1492 or support@rafaellasportswear.com.Please provide us with your order information and items that need to be returned so we can better assist you.
Thank you for shopping at RafaellaSportswear.com!
For information on international returns please click here
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