Royal Discount

Royal Discount Return Policy

Three Step Return Process

We understand that, on occasion, you need to return an item. We accept returns on all software and hardware provided the item being returned is unopened, in its original packaging/condition, includes all supplemental materials and it’s within 30 days of your original invoice date.

To return an item, please follow the three simple steps outlined below:

First, review the Return Parameters below

Second, obtain a Return Merchandise Authorization number (RMA) from Royal Discount by email or phone.

Third, review, fill out and sign a Return Form available here (link opens a PDF) – all returns must contain a signed copy of our return form.

Return Parameters

1. Condition: Returns on items that are opened, altered, damaged, used and/or installed are not accepted.
2. COA: If the Certificate of Authenticity (COA) or product keycode/serial number on the software has been activated, lost, damaged, defaced or detached from its backing, the item is not eligible for return.
3. Fees: In order to keep our everyday prices as low as possible, all returns are subject to a minimum restocking fee of 3.5% of the value of the returned items, and a return processing fee of $5.00.
4. Software Licenses: Electronic software licenses that have been activated are not returnable. Those that have not yet been activated can be returned for a 20% restocking fee.
5. Shipping: Unfortunately, we can not reimburse shipping fees. Additionally, for your protection, when shipping a return we suggest using a reputable carrier, and selecting tracking, delivery confirmation and insurance options. We are not responsible for packages lost en route to us.
6. Hardware: Returned hardware must be in original, resalable condition, must not be damaged in any way, and must include the original materials, manuals, blank warranty cards, and any other accessories.
   • Hardware Testing: Hardware found to be defective after the 30 day limit will fall under the manufacturer’s warranty policy and should not be returned to Royal Discount. All reportedly defective products found to be in working order after testing will be returned to the customer, and subject to a $20.00 testing fee.
   • Defective Hardware: Hardware found to be defective will be repaired, replaced, or refunded if notified within 30 calendar days of original invoice date.
7. Downloads: Downloadable items are not returnable once we have emailed the product key.

For more information visit Royal Discount