The Safe Shop Return Policy
This policy is offered in addition to your statutory rights.
You may return your purchase to The Safe Shop for a refund by obtaining a Customer Return Authorization (CRA) number within 14 days of the delivery date. To obtain a CRA please e-mail your invoice or order number and reason for return using the returns form. Alternatively you may contact our customer service department on 01772 730 320.
Please note returns are subject to the following conditions:
1. You must have received a CRA number from our customer service department.
2. The product must be in “as-new” condition, with original packaging and with all manuals and accessories.
3. You will receive a refund excluding the original delivery charge.
4. Special services such as Professional Installation are non-refundable.
5. Made to order items such as cut keys, keyed alike locks and lockers are non-refundable.
6. Products with bespoke modifications that are not available to order online are non-refundable.
7. Goods shall be returned to The Safe Shop or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
8. Please allow up to 28 days for refunds to be processed and credited to your account.
Replacements
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please email customer services or contact us on 01772 730 320 if you feel your purchase is faulty.