ShopKomen.com

ShopKomen.com Return PolicyShopKomen.com-Return-Policy

1. What should I do first?

If you want to return/exchange an item, please call our Customer Service Center at
877-39 KOMEN (877-395-6636) during Business Hours before doing anything else. You must receive authorization from our Customer Service Center to return/exchange an item. Our Customer Service Center can provide you with a return authorization number and postage prepaid return label. A member of our Customer Service Center will be able to walk you through the return/exchange process over the phone.

Click Here for Business Hours

2. What is the return deadline?

NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE

Returns/Exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.

3. How do I use my authorization number?

Please note the authorization number on the outside of the shipping package to expedite processing of your return/exchange.

4. How do I use my postage prepaid return label?

You need to attach your postage prepaid return label to the shipping package. If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label.

5. How should I ship the item to you?

Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. (Find a UPS service location near you – link opens in new window)

At your request we will issue a postage prepaid return label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

6. What if the item has been worn or damaged?

All returned merchandise is subject to quality inspection. We will not accept worn or damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.

NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package.

7. What items are non-returnable?

Undergarments are non-returnable.

Any CDs, DVDs, or other electronic media that have been opened are non-returnable.

Educational Materials are non-returnable. In order to ensure the accuracy of information on the Education pieces we cannot accept Educational product returns.

8. Entire Return / Exchange Policy

We want you to be completely satisfied with the products you purchase from ShopKomen.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

ShopKomen.com will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by ShopKomen.com before shipping any merchandise to our Customer Service Center. To receive a return authorization number and prepaid shipping label, please call the ShopKomen.com Customer Service Center at 877-39 KOMEN (877-395-6636) during business hours.
*For all other returns/exchanges we offer the following two options.

  • Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
    (Click here to find a UPS service location near you – link opens in new window)
  • At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.
*Returns/exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.
*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
*In order to ensure the accuracy of information on the Education pieces we cannot accept Educational product returns.
*NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

For more information visit ShopKomen.com

Review This Company


Submit your review
* Required Field