ShopTheShoeBox.com

ShopTheShoeBox.com Return PolicyShopTheShoeBox.com-Return-Policy

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn.
  • We do not refund shipping charges.
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt – with the condition that merchandise has not been worn or washed with all tags attached.

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email customerservice@stsbservice.com or phone 877.246.8604 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

HOW TO RETURN MERCHANDISE

Please refer to the return form enclosed in your package.

ShopTheShoeBox.com
Attn: Internet Returns
7250 Woodmont Avenue
Suite 330
Bethesda, MD 20814

TIPS ON SENDING YOUR RETURN PACKAGE:

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 877.246.8604 or e-mail us at customerservice@stsbservice.com.

INTERNATIONAL RETURNS

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

contact us

If you have any questions or concerns, feel free to drop us a line.

EMAIL
customerservice@stsbservice.com
TELEPHONE
877.246.8604
FAX
301.656.6465
MAILING ADDRESS
ShopTheShoeBox.com
7250 Woodmont Avenue
Suite 330
Bethesda, MD 20814

For more information visit ShopTheShoeBox.com

Review This Company


Submit your review
* Required Field