Shore.co.uk

Shore.co.uk Return Policy

All items returned must be unused with the original tags attached and in the original packaging. Our full exchange and returns policy is outlined below.

You are responsible for the cost of postage and the item(s) until they reach us, we therefore recommend using a recorded delivery service which requires a signature. For exchanges we offer a free postage method via a pre-paid postage label. If you do not use the pre-paid postage label for exchanges, please be aware postage costs are your responsibility.

FREE ITEM EXCHANGE

Step 1.) Download our FREE EXCHANGE Postage form HERE.

Step 2.) Pack up the item(s) and attach the pre-paid post label to the parcel. Take the parcel to your local post office and request a receipt of postage (this is free of charge).

Step 3.) When we receive your returned items your requested items will be sent out on our standard 3-5 day UK service, we typically process exchanges the same day as receiving the exchange.

Please note: The pre-paid returns label can only be used for UK and Channel Islands addresses. Some restrictions apply, e.g. large items that the post office will not take such as surfboards, kayaks or luggage and parcels weighing over 2kg. If you are exchanging a large or heavy item please contact us first because it will not be covered by the pre-paid label. If a exchange pre paid postage label is used for a return please note there will be a £5 charge for using this label which will be taken off your refund total.

RETURNS

If for any reason your item is not as ordered or faulty, please ring our customer services on 01243 674830 or email sales@shore.co.uk before returning your item. We will cover all costs for item return on all faulty or incorrect items received. In the event an item is faulty, please provide a brief description of the fault to aid us in processing the return quickly.

Step 1.) Fill out the returns form included with your order or download a new one Here.

Step 2.) Pack up the items and post them back to us at:

Shore.co.uk (Returns)
Unit K
Hilton Park
East Wittering
Chichester
West Sussex
PO20 8RL
Please note you are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Step 3.) Upon receiving the item back into our warehouse we will issue a full refund for the item or items being returned. Please note the original postage cost is not refundable. If an item or items returned does not meet our strict standards no refund will be given and the items will be returned to sender. Please read our policy carefully before returning your item or items.

NON UK ORDERS – EASY RETURNS PROCESS

A Returns Form is included with every order.

Simply complete the form and return it to us along with the item to be exchanged or returned. Alternatively, you can download a copy of our Returns Form HEREthen print, complete and return with the relevant item(s). Easy!

VERY IMPORTANT RETURNS INFORMATION

• All items returned to us MUST be unused and in a re-sellable condition including tags and in the original packaging.
• If you are returning an item using the free returns service you MUST keep a postage receipt, if the items dont make it back to us we cannot give a refund or exchange if you cant produce this proof.
• If you wish to return or exchange any items please download and print the Returns Form above. This form includes full, detailed instructions on how to refund or exchange goods and a simple form to fill in, this allows us to quickly process your refund or exchange. If you are having any problems downloading or viewing the form, please call us on 01243 674830.
• PLEASE BE AWARE Products must be returned in a sellable condition including the original tags and packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse any refund or exchange and the all items will be returned to sender. This includes dog hair, make up, smoke smell, having been washed, marks on soles of footwear etc. We do not offer a refund on underwear or earplugs due to hygiene issues nor DVD’s which have had the cellophane removed. Bikinis and Swimwear can only be returned it the hygiene guard has not been removed.
• DAMAGED LUGGAGE DISCLAIMER While we endeavour to supply the highest of quality goods we appreciate from time to time an item may be received with a defect of manufacturing fault. When this happens we will always resolve the matter with the utter most urgency. However we are unable to accept responsibility for any luggage purchased from us that has been damaged in transit. Sometimes luggage is damaged in transit by an airline’s staff and luggage handlers. For example handles are broken, wheels snapped off or the material of the bag ripped through throwing, mishandling or the ill treatment of the luggage. In such circumstances you will need to deal directly with the airline in order to claim compensation from them as they have insurances set up for this very reason. We on the other hand can only deal with manufacturing faults or defects reported to us upon receipt of the goods.
• For items not sent using the Pre paid returns label you are responsible for any item(s) sent back to us until they are received by ourselves.Therefore, for expensive items, we recommend returning items to us via an insured method such as Royal Mail recorded delivery that will require us to sign for them. On lesser value items, you should obtain a certificate of posting from your Post Office when you send the item(s) back to us. No charge is made by the Post Office for this service.If a exchange pre paid postage label is used for a return please note there will be a £5 charge for using this label which will be taken off your refund total
• All exchanges are dispatched via our Standard 5-Day service.

For more information visit Shore.co.uk