Silverrush Style

Silverrush Style Return Policy

We are very confident that our fine jewelry will meet and surpass your expectations, as your satisfaction is our utmost priority and goal. However, if for any reason you are not completely satisfied, you may return or exchange your item within 30 days from the date of purchase.

Unlike other companies, we do not collect a restocking fee, and guarantee a full refund or exchange. Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase.

We will speedily process your refund and credit your card for the purchase amount, no questions asked.

If for any reasons you are not happy with your purchase, return the jewelry within 30 days and we will exchange it or refund the purchase price.

A refund will be issued within 7 business days from the date of receiving back your order in the form the payment was received.

The jewelry must be returned in its original condition, unworn and unaltered in any way. We do not cover the return shipping cost unless the item is damaged or broken due to our company’s negligence. If you have any questions, please contact us by email or by phone.

How to return

1. Please email us at store@silverrushstyle.com to let us know that you are returning the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice.
2. Send to us at:
   
   SilverRush Style Inc.
   10144 Arbor Run Drive Unit 104
   Tampa, Florida 33647, USA

   The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope.

3. You may want to insure your return as we can’t be responsible for lost or misdirected returns. We recommend using the postal service’s Delivery Confirmation that will show when your package was delivered to us.
4. Your return will be processed within 7 business days. A credit will be issued to your original method of payment within 7 business days of receiving your returned sterling silver jewelry. You will receive an email confirming your refund.
5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail.

We will be happy to exchange your jewelry.

When you send jewelry back to us, please tell us (on a copy of the invoice) what jewelry you would like to receive for an exchange. Be sure to include the jewelry item, style, name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry to be exchanged faster – just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

How to send us back jewelry

1. Please email us at store@silverrushstyle.com to let us know you are exchanging the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice.
2. Please tell us (on a copy of the invoice) what jewelry you would like to receive for an exchange – see above information.
3. Send to us at:
   
   SilverRush Style Inc.
   10144 Arbor Run Drive Unit 104
   Tampa, Florida 33647, USA

   The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope.

4. You may want to insure your return as we can’t be responsible for lost or misdirected returns. We recommend using the postal service’s Delivery Confirmation that will show when your package was delivered to us.
5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, an exchange will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail.

For more information visit Silverrush Style