Small Concept Return Policy
Free Shipping on Orders over $150!*
SHIPPING – For your convenience, we ship daily with the United Parcel Service (UPS). USPS shipments usually take 2 to 4 days. Packages are left either in your mailbox, or can possibly be left on your porch. If you require a signature confirmation at time of delivery please specify so at the time of checkout. Small Concept is not responsible for lost, stolen or damaged packages after they have left our warehouse.
* Orders are processed Monday through Friday and shipped daily. Orders are not processed or shipped on weekends or holidays.
Our shipping fee schedule is simple. Within the United States, we charge a flat rate of $5.95 for US Priority Mail on orders under $150 and free shipping on orders over $150.
In addition, express overnight shipping is $24.95.
International
Global Priority Mail is used for International shipments. Rates are as follows:
- $28 -> Orders greater than $150.00
- $24 -> Orders less than $150.00
Canada -> $18.95
For Canadian customers: If you choose to have your shipment sent First class mail rather than Global Priority the fee is $11.75This includes $1.75 signature confirmation, which we require for first class mail. Please be advised, first class mail has no tracking method. Small Concept is not responsible for lost, stolen or damaged packages after they have left our warehouse.
For other international orders please contact us to discuss shipping rates and possibilities.
All drop shipments are shipped directly from the Manufacturer and will therefore arrive in a separate shipment if ordered with other items from Small Concept.
All items purchased from Small Concept are at risk of loss and title for such loss passes to the customer upon our delivery to the carrier. Should you require insurance, delivery confirmation or a signature required at time of delivery please advisein the customer notes section of the checkout process.
Please be advised that we are required by law to list the prices and items you purchased on your package. Your local government might impose duty charges based on your purchase. Please contact your local government agency for more information.
Return Policy:We are happy to accept returns for items in the event they have any manufacturing flaws or defects or simply if you do not find items to be satisfactory. Items must be returned to Small Concept in new, unused condition, and be in original packaging, with all tags attached. Any item that is drop shipped directly from the manufacturer must have approval from the manufacturer before being returned.
Please call or contact us to receive an RMA before returning items. ALL returns must have an RMA number and a copy of the invoice or RMA notification from Small Concept inside the box.
Regular priced items must be postmarked within 10 days of receipt of package for a full refund. After the 10th day, a store credit will be issued.ALL sales are final after 21 days. Any item returned after 21 days of original receipt will be returned to the customer. Shipping fees are non-refundable.
Returns on Sale Items
Sale items marked below 30% and postmarked within 5 days of receipt of package, are eligible for a credit to the credit card used. All returns postmarked after 5 days of receipt are issued a store credit ONLY. ALL sales are final after 21 days.
Sale items marked 30% or more must be postmarked with 5 days of receipt for a store credit ONLY. All sales marked 30% or more are FINAL sale if not postmarked within 5 days of receipt and will be returned to the customer.
Return of Gifts
Gifts may be returned for store credit if postmarked within 21 days of receipt.
NOTE: It is always best to send your package back in a manner that is traceable, (UPS or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed. Please allow 5-7 business days for processing of returns.
For more information visit Small Concept
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