Smittybilt Depot Return Policy
Smittybilt Depot accepts returns on all new merchandise.
All returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
Reimbursement eligibility for returns is as follows:
- Within 30 days of invoice date: full refund, less any restocking fees
- After 30 days of invoice date: store credit only, less any restocking fees
- After 90 days of invoice date: no refunds or returns
Refunds will be given on parts only and will exclude shipping or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
Certain parts are not returnable, including but not limited to parts that have been mounted and/or installed, electrical items, and closeouts.
Customer returns for parts received as part of a “free shipping” offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.
Return Procedure
For all returns, please call 877-695-7810. Provide a reason for your return and request a Return Goods Authorization (RGA) number.
When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.
We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
Contact
If you wish to contact us with any further questions, comments, or concerns, please visit our contact page.
For more information visit Smittybilt Depot
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