Snapfish Return Policy
100% Snapfish Guarantee
We are delighted to stand by our 100% Snapfish Guarantee.
If you are unhappy with your order, please take a picture of the issue and upload it to your Snapfish account to a new album called Order Problem and contact us. The photo will help us solve your problem faster. We’ll either recreate your order or provide a credit or refund to make sure that you love your custom-made product. In some cases, we may ask that you return the defective order prior to receiving credits or refunds.
Plus, we understand that typos happen, so we offer a 25-minute courtesy window from the time of purchase for any last-minute changes. From the Order Confirmation page, select “Change” (to cancel and edit your order) or “Cancel” (to cancel the order completely).
Note: For prompt delivery, we create your custom order immediately after the 25-minute window. Once your order is placed, we are unable to immediately reverse the charge to your account. Depending on your financial institution, refunds will appear in your account within 3-7 business days.
If you need to cancel and change your order after this the 25-minute window or request a refund, please review the following:
Grab the Order ID.
This will be in the order history of your account and in your order confirmation page and email.
Contact us.
We may ask you to describe and upload a photo of the error in the order. This will help us quickly identify and correct the issue.
We will immediately recreate and resend your order at no additional cost to you.
In the rare case that we are unable to recreate the order for you, we will issue a merchandise credit. Your original order is saved in your Projects.
If you are recreating the order, be sure to add your replacement order to your cart.
We will cancel the original order to prevent duplicates.
If you are requesting a refund and your order was already shipped or received, we may request a return before we can begin the refund process. If the error was made on our part, shipping’s on us!
Since Pick-Up In-Store orders are completed at the retail location, we are unable to directly refund or exchange your order online. Please visit or call the retail location to return or replace your store order.
Common Questions About Returns and Refunds
How do I send back returned items?
Please contact us for details. Return information will vary according to product.
How soon should I expect to see a refund from Snapfish?
Once a refund has been credited to your account we’ll send you an email notification. You will see your refund credit within 3-7 business days, depending on your financial institution.
Can I cancel an order I’ve placed but haven’t received?
Yes. If you are requesting a refund or a replacement order, we must cancel the original order before we can refund or replace it.
Depending on your financial institution, your refund credit will appear in your bank account within 3-7 business days.
Some orders must be returned before we can issue a full refund. Please contact us to find out if your refund will require a return.
For more information visit Snapfish
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