Soleheaven UK Return Policy
RETURNS POLICY
If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 14 days of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below.* The parcel can take up to 7 working days to reach us therefore we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your refund. Please note, if the sneakers show any signs of usage or the swing tags have been removed we will not be able to issue a refund. The good must arrive back to us in perfect condition and resellable.
REFUNDS
We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser’s credit card within 5-7 working days from processing your return and will exclude shipping costs.
If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact customerservice@soleheaven.com so that we can update your payment type and ensure that your refund gets processed correctly.
If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.
Incorrect goods/faulty product received We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return
WRONG@SOLEHEAVEN.COM
EXCHANGE@SOLEHEAVEN.COM
REFUND@SOLEHEAVEN.COM
For more information visit Soleheaven UK
Submit your review | |