Sonic Direct Return Policy
1. You have the right to cancel your order at any time up to 14 working days starting the day after delivery or collection for credit or refund. Please note that you have a duty of care while the goods are in your possession and as such we advise our customers to return the product with the original packaging to ensure that the product is not damaged on its return journey. Please ensure that all components and accessories are also returned with the product.
2. You must notify us of your intention to return the goods within 14 working days from the date of delivery or collection by emailing cancellations@sonicdirect.co.uk or writing to:
Customer Support Centre
Sonic Direct
Ingleby Road
Bradford
BD8 9AN
The following procedure applies:
(a) If the order was placed in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Support Centre to arrange collection.
(b) If the order was placed online or over the telephone but collected in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Support Centre to arrange collection.
(c) In all other situations, our Customer Support Centre will advise you as to the best course of action in arranging the return. Our Customer Support Centre may issue a Returns Authorisation Number and it is recommended that this be quoted on any paperwork when returning goods. The Returns Authorisation Number is valid for up to 14 days only and it is recommended that the goods are received at our Returns Division within 14 days from the date of issue of the Returns Authorisation Number. Please note that your right to cancel is not dependent on the use of a Returns Authorisation Number. The returns address is: Returns Dept, Sonic Megastore Ltd, Ingleby Road, Bradford, BD8 9AN.
(d) Please note that you must organise the return at your expense.
3. You will not have any right to cancel a purchase for the supply of any of audio or video recordings or computer software if they are unsealed by you.
4. For orders placed in-store, an administration/handling fee of 15% of the price of the goods along with the cost of delivery (where applicable) will be charged to you. This pays for repackaging and restocking. To avoid this fee you can request a credit for the full value. Please note that if anything is missing like the remote control, leads or manuals, we cannot take your order back. You will not have any right to cancel a purchase for the supply of audio or video recordings or computer software if they are unsealed by you.
Please see our terms and conditions for further details.
For more information visit Sonic Direct
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