Soups Online

Soups Online Return PolicySoups-Online-Return-Policy

We do not accept returned food items. This policy is not meant to be unfriendly to our customers; in fact the opposite is true: would you want to buy food items from us that may have been shipped previously to someone else and returned? Our returns policy is intended for the health and well being as well as the piece of mind of our customers.

The only exception would be in the case of a damage verification request by one of our carriers. If you receive a damaged item, you must report it to us within 7 days of delivery so that we can begin the claims process with our carriers. Do not discard the damaged items until you have contacted us. The carrier may require photo evidence or that the damaged items be returned.

You are responsible for our actual shipping costs (both ways) if an item is unclaimed, refused (for reasons other than damage) or is incorrectly addressed and is then returned to us. Orders returned for these reasons are refunded less actual shipping costs. Please be sure that your address is correct and is deliverable via FedEx AND USPS.

Metal canned items: we diligently inspect metal canned items for dents as we ship them to ensure that they are dent free when they leave our facility. Minor denting to cans (that does not impact the ability to open the can) that occurs in transit is foreseeable and acceptable and does not affect the safety of the product within. Please report major dents, punctured cans, broken air seals or dents that prevent cans from being opened.

Undamaged, sellable, non-food items may be returned (at customer’s expense) within 30 days of delivery. Upon receipt of merchandise, we will refund the amount of the merchandise (less a 10% restocking fee) to the payment method that was used to place the order.

Your satisfaction is a top priority, please contact us with any questions, concerns or comments and we will work diligently to remedy any issues that may arise.

For more information visit Soups Online

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