Stacks and Stacks Return Policy
Satisfaction Guarantee
Your satisfaction is 100 percent guaranteed. If, for any reason, you are not satisfied with your purchase, simply return any part of your order to us within 30 days.
Stacks Return Policy
- Returns are accepted for any reason within 30 days of delivery with a Return Merchandise Authorization Number (RMA#) only. Please contact usby email or phone to receive your RMA#. Do not send any item(s) back to us with out an RMA#. The package will be refused and no money refunded to you.
- Products must be returned in NEW condition – This means:
- The product is unused
- The product is undamaged – this include during the return shipping
- The product is unassembled as when it was received
- The product is in its original packaging
- The package contains all hardware and parts, including any assembly or instruction manuals
Items that can not be re-sold as new (including the packaging) will not be refunded.
- Stacks has partnered with Fed Ex to offer our customers an easy return shipping label program at a reduced rate compared to standard shipping rates. When you contact our Customer Service Department for an RMA#, they will offer to have a Fed Ex Return Label emailed directly to you. All you have to do is print the label and take it to any Fed Ex Drop Off locations listed in your email. Upon receipt of your return, we will deduct the cost of this label from your refund.
- Please do not refuse or have your order returned to sender as we will still deduct the amount of the return shipping from any return.
- You may also choose your own shipping method for a return. We suggest a traceable carrier like Fed Ex or UPS as you are responsible for the package until we receive it. Please make sure your RMA# is entered on the return label.
- Do not return merchandise in just its retail box as this will not be considered “new condition” and the contents will not survive the shipping “experience”.
- You are responsible for all item(s) until they are received by the Stacks Returns Department. This means that if item(s) are damaged during shipment, the customer is responsible for making a claim with the freight company to receive a refund. We do not issue refunds for merchandise we can not resell.
- We may, at our sole discretion, choose to accept a return after 30 days from delivery. A 33 percent restocking fee will be applied. No refunds will be given for Closeout or Special Order items – These conditions are present on the item page.
- Do not return damaged, defective items or incorrect items received. Please contact us within 10 days of receipt of your order. We will send a replacement item or parts or exchange the item for a similar item at no cost to you. If you decide you do not want a replacement, you need to contact us to receive an RMA# to complete your return process. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.
- We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.
- Refunds will be applied to the method of payment originally used. Check and e-check customers will need to allow 10 business days for your return to be processed.
Return Address
First, pack your item securely enough to withstand a small package carrier like Fed Ex or UPS. Make sure to include your return shipping receipt with a short note explaining the reason for the return. Use our Fed Ex Return Shipping or send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped).
Our mailing address is:
Stacks and Stacks
Attn: Returns
2523 Product Ct.
Rochester Hills, MI 48309
Damages
We make every attempt to keep your order from getting damaged; however, damages and defects do occur. If you receive a damaged or defective product, please notify us right away (within 10 days). We will ask for your name, order number, the product name, and the nature of the damage/defect. We do require a digital image of the defect/damage emailed to us. We will then ship you a replacement item (or parts) at no charge to you.
If you decide that you do not want the damaged item, it will be considered a return. The item(s) must be returned to our warehouse, and no shipping costs will be refunded.
If the item was damaged by our carrier we will ask you to keep the item for 10 days from the time you notify us. We may have the item picked up for inspection. We will handle the claim and ship you the replacement item or parts.
Cancel an Order
If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order within 24 hours, so immediate action is necessary to cancel an order. A restocking fee of $6.00 will be applied to all cancelled orders. Once your order has shipped, it cannot be cancelled, and must be processed as a return. Drop ship items can not be cancelled after we receive them. Also certain Special Order items cannot be cancelled; this will be noted on the individual item pages.