STYLEBOP.com

STYLEBOP.com Return Policy

SIMPLIFIED STEPS FOR RETURNS

Should you not be happy with your purchase, you have 14 days from when you receive your package to make a return or exchange. Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged.

United States

1. Generate a return authorization number (RAN) online within your account or by contacting Customer Service.
2. Write the RAN on your return invoice and place it inside your return package. Only this invoice and item(s) for return/exchange should be inside your package. Multiples items for return/exchange should be placed together in one return shipment.
3. Seal your package.
4. Affix the pre-paid return label to the outside of your return package.
5. Arrange for pick-up of your return package by calling the courier shown on your shipping label (see courier-specific information below).

European Union

1. Generate a return authorization number (RAN) online within your account or by contacting Customer Service.
2. Print a copy of the confirmation email containing your RAN and place it inside your return package. Only this and item(s) for return/exchange should be inside your package. Multiples items for return/exchange should be placed together in one return shipment.
3. Seal your package.
4. Affix the pre-paid return label to the outside of your return package.
5. Arrange for pick-up of your return package by calling the courier shown on your shipping label (see courier-specific information below).

Switzerland, Norway, Hong Kong and South Korea

1. Generate a return authorization number (RAN) online within your account or by contacting Customer Service.
2. Write the RAN on your return invoice and place it inside your return package. Only this invoice and item(s) for return/exchange should be inside your package. Multiples items for return/exchange should be placed together in one return shipment.
3. Seal your package.
4. Proforma Invoices: Proforma Invoices are required for all returns coming from the United States.
   1. Write your RAN number on each copy of the Proforma Invoice.
   2. Mark the item(s) being returned/exchanged on each copy of the Proforma Invoice.
   3. Sign and date each copy of the Proforma Invoice.
   4. Fold these documents together and place them inside the plastic pouch provided by your courier.
5. Affix the plastic pouch (containing the above documents) to the outside of your return package.
6. Affix the pre-paid return label to the outside of your return package.
7. Arrange for pick-up of your return package by calling the courier shown on your shipping label (see courier-specific information below).

Rest of the World

1. Generate a return authorization number (RAN) online within your account or by contacting Customer Service.
2. Write the RAN on your return invoice and place it inside your return package. Only this invoice and item(s) for return/exchange should be inside your package. Multiples items for return/exchange should be placed together in one return shipment.
3. Seal your package.
4. Affix the pre-paid return label to the outside of your return package.
5. Arrange for pick-up of your return package by calling the courier shown on your shipping label (see courier-specific information below).

 

DETAILED EXPLANATIONS & CONSIDERATIONS

RETURN POLICY
Should you not be happy with your purchase, you have 14 days from when you receive your package to make a return or exchange. Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. Exchanges can only be made for the same item in a different size.

CREATING A RETURN OR EXCHANGE AUTHORIZATION NUMBER (RAN)

• Log into your account and click “Order Status”
• Select the items which you wish to return or exchange and follow our instructions to complete the online return form
• Upon completion, you will immediately receive a return authorization number (RAN) via email (if you do not, please check your spam folder or look in your account under “Return Status and History” for your RAN)
• If you cannot access your account to generate a RAN, please contact Customer Service

HOW TO USE YOUR RAN
This number must be enclosed in your return package so that the return item(s) can be matched to your original order. This allows us to know whether to process your return as an exchange or a refund. The RAN should also be written on your Proforma Invoices if they are required.

MULTIPLE RETURNS AND EXCHANGES
Multiple returns and/or exchanges can only be returned in a single shipment using the one return label provided. If your return is a combination of returns and exchanges, you should include both the exchange number and the return number in the same package.

PRE-PAID RETURN LABEL
A prepaid return label is included with your original shipment. All goods must be returned using the courier through which your order was shipped. This allows us to track your return package with the return number we have on file. Using the provided return label insures that the shipping costs and insurance for the return are paid for by STYLEBOP.com. If, by mistake, you did not receive a pre-paid return label, simply contact our customer service team.

LATE RETURNS: Items should be sent back to us within 14 days of receiving them. Exceptions to this timeframe are at the discretion of STYLEBOP.com. Returns exceeding this 14 day window may only be refunded as in-store credit. Please contact customer service for more information.

IMPORTANT NOTICE REGARDING RETURNS
STYLEBOP.com is not liable for any damages or lost packages returned with any shipper other than that used for your original order. The terms and conditions of our shipping partners will apply and can be viewed at their respective websites. STYLEBOP is not liable for any return carried out in a different manner other than the outlined conditions.

STYLEBOP.com is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU. Depending on the country to which your order was sent, you may be able to contact your local customs bureau directly for a refund of these costs. Please take note that for orders sent to destinations outside of the EU where deliveries have been refused by the customer or the customer was not available to receive the delivery, STYLEBOP.com will not be able to refund customs duties and sales taxes.

All sales taxes will be refunded to customers located within the EU.

Returns will be shipped via standard delivery unless otherwise noted.

 

INVOICES, PROFORMA INVOICES, CUSTOMS INFORMATION AND ADDITIONAL RETURN DOCUMENTS

INVOICES: Write your RAN on a copy of your invoice and include it inside the package with your return and/or exchange items.

PROFORMA INVOICES: Some countries require what is called a Proforma Invoice for return shipments. This identifies the package contents and can match the return shipment to the original order in efforts to keep track of any import fees and/or taxes already paid. Depending on your location, you should have received 2-3 copies of the Proforma Invoice with your order. Each copy should be signed and dated, and the items you are returning or exchanging should be clearly marked on each invoice. Please place these documents inside the included plastic pouch.

Countries which require Proforma Invoices:    

• Switzerland
  
• Norway
• Hong Kong
• South Korea

COLLECTION BY PICK-UP OR DROP-OFF; COLLECTION RECEIPT

Our preferred couriers give you the convenience of having your package picked up at your home or office. To use this option, please contact the courier on your return shipping label with your pick-up address. In the next section you will find a listing of contact numbers for our preferred couriers. Alternatively, you may drop your return parcel off at a shipping location. You may be asked to provide our STYLEBOP account number, which can be found on your shipping label and on the returns procedure printout included in your order. Please make sure to collect a receipt for your return. All returns are shipped via standard delivery unless otherwise noted.

 

SHIPPING PARTNERS AND COURIER-SPECIFIC INFORMATION

FEDERAL EXPRESS (FEDEX)
To arrange a collection with FedEx, please call your local FedEx office at one of the telephone numbers listed below. Alternatively, you may drop your return parcel off at a FedEx facility or shipping location. To find your nearest FedEx location, please visit www.FEDEX.com. When contacting FedEx to arrange a pick-up you may be asked to provide our STYLEBOP account number, which can be found on the returns procedure printout included in your order.

Argentina	011-5411-4630-0300		Indonesia	0 800 1 888 800		Oman	968 24833311
Australia	13-26-10		Ireland	1800 535 800		Philippines	632 855 8484
Bahrain	973-17-334448		Israel	1-700-700-339		Qatar	974-44-661-722
Belgium	02 752 75 75		Italy	199.151.119		San Marino	199.151.119
Brazil	0800-703-3339		Japan	0120-003200		Saudi Arabia	9661 463 3999
Brunei	673-2-233504		Jordan	962 65511460		Singapore	1800-7432626
Canada	1.800.463.3339		Kuwait	965-1802233		Slovenia	386-590-99999
Ch. Islands	08456 070809		Lebanon	961 1 487 087		South Korea	080 023 8000
Chile	800363030		Liechtenstein	41-44-874-4160		Spain	902 100 871
China	800-988-1888		Luxemburg	8002 35 55		Switzerland	0848 1 33339
France	0820 123 800		Macedonia	389 2 3 137 233		Taiwan	0800-075-075
Greece	302106620222		Malaysia	1800-886363		Thailand	1782
Hong Kong	(852) 27303333		Malta	356-21807807		UAE	800 33339
Hungary	0640-980-980		Monaco	33 1 40.85.38.88
Iceland	1-700-700-339		Netherlands	0800 0222 333
India	1 800-22-6161		New Zealand	0800-733339

UNITED PARCEL SERVICE (UPS)
To arrange a collection with UPS, please call your local UPS office at one of the telephone numbers listed below. Alternatively, you may drop your return parcel off at a UPS store or shipping location. To find your nearest UPS location, please visit www.UPS.com. When contacting UPS to arrange a pick-up, you may be asked to provide our STYLEBOP account number, which can be found on the returns procedure printout included in your order.           

Austria	0810-006630		Hungary	06 40 98 98 98		Portugal	707 23 23 23
Belgium	078 250 877		Ireland	1890 99 55 00		Romania	0040 21 2338877
Bulgaria	359-2-96096		Italy	02 30 271040		Russia	4959612211
Cyprus	357-22-453311		Latvia	00371 67 80 56 50		Slovakia	00421 21 68 77
Czech Rep	00420 800 181 111		Liechtenstein	0800-888833		Slovenia	386-4-281-1200
Denmark	35 25 80 80		Lithuania	370 37 350505		Spain	902 88 88 20
Estonia	372 666 4700		Luxembourg	00356 21 80 59 01		Sweden	020 788 799
Finland	09 23 11 34 06		Malta	356 21 805 901		United Kingdom	08457 877877
France	0821 233 877		Monaco	0900 2255 877		United States      1 800 742 5877
Germany	01805 / 882663		Netherlands	0900 2255 877
Greece	0030 210 99 84 000		Poland	48 22 534 00 00

DHL PAKET
You may drop your return parcel off at a post office or DHL shipping location. To find your nearest DHL location, please call the number below or visit www.DHL.com.            

Germany	01805-345 22 55

 

COMPLIANCE

After full compliance with these return instructions, you will receive a refund on your credit card or bank account for the purchase price amount minus the cost of shipping, or alternatively, you will receive your exchange items. STYLEBOP.com takes full responsibility for the expense of returning items, only when all the above mentioned conditions have been met. STYLEBOP.com is not liable for returns which are carried out in any other manner than the conditions above. 

EXCHANGES
Once we receive items being returned for exchange we will begin processing your exchange. Generally, it takes approximately 3 business days before your exchange is shipped. In some situations (for example, sale periods) it may take longer. Exchanges can only be made for the same item in a different size.

REFUNDS
If you have returned items for a refund, your refund will be processed upon receipt of the return. Please allow 3-5 days before a credit is issued. Please note that certain banks process international refunds differently and the refunded amount may not appear on your statement for up to 14 days. This does not mean it has not already been refunded. Refunds do not include any additional shipping fees, taxes, duties and/or re-import fees incurred on outbound or inbound shipments. The refund does not compensate for currency rate (exchange rate) differences between the original purchase date and the refund date.

CURRENCY FLUCTUATION
We appreciate your understanding that we have no control over local or international currency fluctuations. When a refund is made, it is made for the exact amount of the original purchase price, minus any costs associated with shipping. The refund does not include currency rate (exchange rate) differences between the original purchase date and the refund date.

 

DAMAGES, FAULTY ITEMS AND RECLAMATIONS

We make every effort to carefully and closely examine each item before it is prepared for shipping. If an item is returned to us because it is received damaged or because within 3 months it is determined to have a manufacturer’s fault, we will either repair or replace the item. Items which are damaged as a result of wear and tear cannot be considered faulty.

When possible, we will offer to repair faulty items. Replacements can only be for the same item in the same size if available. If an item is determined to be faulty, a full refund will be issued.

To arrange for reclamation of a faulty or damaged item, please contact our Customer Service department.

 

CONTACT US

Customer Service
Should you require additional information, clarification of these procedures or, if at any time during the returns process you need assistance, please contact us. Our Customer Service team will be happy to guide you.

 

USA TEL 1 877 859 2514 (NEW YORK) MO-FR 2:00AM – 6:00PM SA-SU 4:00AM – 4:00PM customercare@stylebop.com	INT´L TEL +49 89 2737 189 245 (BERLIN) MO-FR 8:00AM – 11:59PM SA-SU 10:00AM – 10:00PM customercare@stylebop.com
UK/NL TEL 00800 7895 3267 (LONDON) MO-FR 7:00AM – 11:00PM SA-SU 9:00AM – 9:00PM customercare@stylebop.com	AUSTRALIA TEL 1 800 300 584 (SYDNEY) MO-FR 4:00PM – 7:00AM SA-SU 6:00PM – 6:00AM customercare@stylebop.com
JAPAN TEL +81345787972 (TOKYO) Japanese MO-FR 9:00AM – 6:00PM English MO-SA 4:00PM – 8:00AM SA-MO 6:00PM – 6:00AM jp@stylebop.com	GERMANY/AUSTRIA/SWITZERLAND TEL +49 89 2737 189 248 (BERLIN) German MO-FR 8:00AM – 8:00PM SA 9:00AM – 4:00PM service@stylebop.com
FRANCE TEL 00800 7895 3267 (PARIS) French MO-FR 9:00AM – 3:30PM service.fr@stylebop.com	RUSSIA TEL 8 800 100 6231  (MOSCOW) Russian MO-FR 11:00AM – 7:00PM English MO-FR 10:00AM – 2:00AM SA-SU 12:00PM – 11:59PM ru@stylebop.com

DELIVERY ADDRESS FOR RETURN SHIPMENTS

The prepaid return label provided is pre-printed with our return address. All returns and/or exchanges should be sent to this address.

For more information visit STYLEBOP.com