SuperMediaStore.com

SuperMediaStore.com Return PolicySuperMediaStore.com-Return-Policy

How to Return or Exchange an Item


    1. In order to return an item, you will need to first obtain an RMA (Return Merchandise Authorization) number.

 

    1. You can request an RMA number by any of the following methods:
        • Signing into your account to view your previous orders and clicking the “Return” button. Click here to access your account.
      • Calling RMA Department at 1-626-363-1490 ext. 145 during business hours, Monday-Friday 7:00 AM to 5:00 PM PST.

 

    1. Place all original packaging, including invoices, warranty cards, manuals and any related promotional items, into a mail safe box or envelope.
      Note: SuperMediaStore.com may refuse the return if the product is not returned with the complete materials and packaging.

 

    1. RMA number must be clearly written on the return package as well as any invoices or packaging slips included in the package.
      ***Please DO NOT write the RMA number on the actual item!***

 

    1. We require all items be shipped freight prepaid and with a tracking number. All related fees (shipping & return shipping fees) are non-refundable for all products. We are not responsible for any items that are missing or damaged during shipment. Physical damage to any product will void the product’s warranty and breach the return policy.

 

  1. Our return address is:
    SuperMediaStore.com
    629 South 6th Avenue
    La Puente, CA 91746

 

Return Policy for LINKYO Brand Products


Defective LINKYO Products

 

We gladly accept all defective LINKYO brand products within 2 years of the purchase date. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic shipping to return defective LINKYO brand products. We will issue a prepaid shipping label so that you can return the defective LINKYO brand product free of charge.

LINKYO Product Categories
Return Policy – Defective Products
3D Printing Materials Returnable within 2 years after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Blank CD DVD Media
Ink & Toner Cartridges
Media Accessories

Non-defective LINKYO Products

 

Unless otherwise specified, you may return most new, unopened LINKYO brand products within 30 days of the purchase date for a full refund. A 15% restocking fee may be applied to returned non-defective LINKYO products.

LINKYO Product Categories
Return Policy – Non-defective Products
3D Printing Materials Returnable within 30 days for credit. A 15% restocking fee will be applied. Shipping fees are not refundable.
Blank CD DVD Media Unopened blank CD DVD media is returnable within 30 days after initial purchase. A 15% restocking fee will be applied. Shipping fees are not refundable. Opened blank CD DVD media is not returnable.
Ink & Toner Cartridges Returnable within 30 days for credit. A 15% restocking fee will be applied. Shipping fees are not refundable.
Media Accessories Returnable within 30 days for credit. 15% restocking fee will be applied. Shipping fees are not refundable.

LINKYO Product Warranty

 

We offer every customer a full two (2) year 100% satisfaction guarantee that LINKYO brand products, including ink cartridges, toner cartridges, blank CD DVD media and media accessories, will be free from manufacturer’s defects in materials and workmanship. We will issue a full refund for any defective products that have been under normal use and service for up to two (2) years after your purchase date.

LINKYO Product Categories
Warranty Information
3D Printing Materials Limited 2 Year Warranty*
Blank CD DVD Media Limited 2 Year Warranty*
Ink & Toner Cartridges 2 Year Warranty
Media Accessories 2 Year Warranty
*Limited 2 year warranty only covers defective products. Damaged products due to product alteration, misuse, abuse or negligence are not covered.

 

Return Policy for OEM & Generic Brand Products


Defective OEM & Generic Brand Products

 

Unless otherwise specified, we will accept defective OEM and generic brand products within 30 days from the purchase date. If a product is defective during the warranty period, we will issue a prepaid shipping label so that you can return the defective product free of charge.

OEM & Generic Product Categories
Return Policy – Defective Products
3D Printers: Afinia and FlashForge Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items. For any technical questions, please contact the manufacture.
3D Printers & Accessories: Afinia Please contact the manufacturer for returns.
3D Printing Materials Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Blank CD DVD Blu-ray Media Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Data Tapes Please contact the manufacturer for returns, except for mini DV tapes. Mini DV tapes are returnable within 30 days after initial purchase date.

Data Tape RMA Form – Imation/Exabyte

Duplication Hardware Returnable within 30 days for replacement only. Any Defective returns not returned in “like new condition” including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee.
Ink & Toner Cartridges: OEM Please contact the manufacturer for returns.
Ink & Toner Cartridges: Generic Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Flash Memory Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Media Accessories Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.
Printers Please contact the manufacturer for returns.
VuPoint Products: Magic Juice, Magic Wand & Photo Cube Returnable within 30 days after initial purchase. For any technical questions, please contact the manufacturer at (888) 788-6888.
Clearance Items Non-returnable.

Non-defective OEM & Generic Brand Products

 

Unless otherwise specified, you may return most new, unopened OEM brand products within 30 days of the purchase date for a full refund. A 15% restocking fee may be applied to returned non-defective OEM and generic brand products

OEM & Generic Product Categories
Return Policy – Non-defective Products
3D Printers: Afinia & FlashForge Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.
3D Printer Accessories: Afinia Non-returnable.
3D Printing Materials Unopened 3D printing materials are returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied. Opened 3D printing materials are not returnable.
Blank CD DVD Blu-ray Media Unopened blank CD DVD media is returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied. Opened blank CD DVD media is not returnable.
Data Tapes Please contact the manufacturer for returns, except for mini DV tapes. Mini DV tapes are returnable within 30 days after initial purchase date. Shipping fees are not refundable. A 15% restocking fee will be applied.

Data Tape RMA Form – Imation/Exabyte

Duplication Hardware Returnable within 30 days for replacement only. All NON-DEFECTIVE returns are subject to a 30% penalty.
Ink & Toner Cartridges: OEM Non-returnable.
Ink & Toner Cartridges: Generic Returnable within 30 days after initial purchase. Shipping fees are not refundable.
Flash Memory Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.
Media Accessories Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.
Printers Please contact the manufacturer for returns.
VuPoint Products: Magic Juice, Magic Wand & Photo Cube Returnable with 30 days after initial purchase. A 15% restocking fee will be applied.
Clearance Items Non-returnable.

OEM & Generic Brand Product Warranty

 

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days, except for consumables such as name Brand/OEM ink and toner cartridges and blank CD DVD Blu-ray Media. Shop with confidence, we stand behind our products. All returns are subject to our return policy. Please read further for details.

OEM & Generic Product Categories
Warranty Information
3D Printers: Afinia Subject to Manufacturer’s Limited 1 Year Warranty unless extended warranty applies.
3D Printers: FlashForge Subject to Manufacturer’s Limited 90 Day Warranty unless extended warranty applies.
Blank CD DVD Blu-ray Media Limited 30 Day Warranty*
Data Tapes** Please check with manufacturer for more details.
Duplication Hardware Subject to Manufacturer’s 1 Year Warranty.
Ink & Toner Cartridges: OEM Subject to Manufacturer’s 1 Year Warranty. For defective OEM ink and toner cartridges, please contact the manufacturer for returns.
Flash Memory Subject to Manufacturer’s 30 Day Warranty.
Media Accessories Subject to Manufacturer’s 1 Year Warranty.
Printers Subject to Manufacturer’s 1 Year Warranty.
VuPoint Products: Magic Wand and PhotoCube Subject to Manufacturer’s 1 Year Warranty.
*Limited 1 year warranty only covers defective products. Damaged products due to product alteration, misuse, abuse or negligence are not covered.

**DT-002, Mini DV Tape%s warranty is product specific-Limited Life Time Warranty.

***DT-013, Recertified Data Tapes have a 10 year warranty.

 

Non-Returnable Products


Some products are deemed ineligible for return by SuperMediaStore. If received, these ineligible products will be returned to you at your expense. You will be notified by SuperMediaStore if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:

  • Any product that was not purchased from SuperMediaStore.com.
  • Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, manuals, and any other items that were originally included with the product.
  • Name Brand (Clover/CTG, V7, MSE) and OEM (HP, Canon, Brother, Epson, Okidata, Lexmark, Xerox, Samsung) Original/Genuine Toner and Ink cartridges. Please contact the manufacturer directly for technical support or warranty claims. Contact information can be found below.
  • Non-defective blank media that has been opened.

For more information visit SuperMediaStore.com

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