Survival Central

Survival Central Return PolicySurvival-Central-Return-Policy

How do I return an item?

Our No Hassle Return Policy is simple and easy

If you are unhappy with something you’ve purchased from us, you may return it within 30 days from when you received it. For details, please read the policy below.

  • If your item came to your doorstep damaged, or if there is a problem with the order, please contact us immediately. While we ship everything insured, if your order is damaged we prefer to replace parts rather than file a claim (it is a lot faster).
  • If you received the wrong product, we will correct the issue and pay shipping both ways.
  • All items represented at Survival Central are covered by a manufacturer’s warranty. If the product is defective, most manufacturers prefer or require that you contact them directly. However, if you are not satisfied after working with the manufacturer, we can intercede on your behalf.

Non-defective merchandise returns:

  • If you do not like the item, we accept returns for 30 days from the date you received it, unless otherwise noted in the product description.
  • You are responsible for shipping charges, unless the item received was the wrong product, defective, or damaged.
  • If you’d like to return something, it must be unused, in the condition you received it in. It should also be complete with all warranty cards, original box, and instructions.
  • Non-defective items that are returned in used condition will be held for one week so you may arrange shipping back to you.
  • Shipping charges, including our shipping costs associated with “shipping included” and “free shipping” offers, are not refundable.
  • 5% restocking fee will be deducted from your refund.
Products with Trial Periods:
  • Some products have a trial period where you can try the product, use the product, and return it if you do not like it. These products have the trial period clearly indicated on their product page.
  • For these products, simply contact us about making a return within the trial period. You are responsible for shipping the item back to us. There are no restocking fees.
  • Products must be returned complete with all parts, manuals, etc.

IMPORTANT: We can not process or accept returns that are not authorized in advance. We operate out of several warehouses, and require returned items to be sent back to the correct location with the Return Authorization Number clearly identified on the package. We will not accept delivery of returns that have not been authorized in advance.

  • You must notify us that you would like to return your item. Please wait for our response. We operate from several locations, and need to provide specific shipping instructions for your return. As with all of our communications, return instructions are sent in a timely fashion. Products returned without prior notification will be subject to a restocking fee up to 15%.
  • All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc…).

For more information visit Survival Central

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