Therafit Shoe

Therafit Shoe Return PolicyTherafit-Shoe-Return-Policy

We want you to have a happy and pleasant experience shopping with THERAFITSHOE.COM, which is why we pride ourselves in offering you our ‘customer satisfaction’ policy. We will gladly accept the return or exchange of unworn merchandise (shoes) within 30 days from the date of purchase. Exchanges are FREE; returns are a $6.95 flat fee for shipping and handling per item. (*Apparel is not eligible for return or exchange)! Items must be completely unworn, in the same condition as when your received them, and in the original packaging with all items included from the original shoe box you received.

How do I return an item for an Exchange

Items must be completely unworn, in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received.

Please follow these steps:

  • Go to www.therafitshoe.com to login to your account.
  • Once you are logged in, click “My Account’ at the top of the page.
  • Under the ‘Customer Orders’ tab you will find a ‘Return Items’ button next to each order. Click this button to fill out the Return/Exchange form and submit the request.
  • When the Return or Exchange is submitted you will receive a confirmation email.

Enclosed in your received package, there is an included prepaid label for your convenience. Pack all merchandise in the original package with a completed return/exchange form. Failure to include a completed form may result in additional processing time.

If you are somehow missing a return/exchange form, you can download one from the following link:
Download RETURN/EXCHANGE Form here.

Ship to following address:
Therafitshoe.com
Att: Returns/Exchange
1578 NW 165th Street
Miami Gardens, Florida 33169

Once your return is received and inspected, your exchange will be processed and sent out to you. Please allow 5-7 business days for your exchange to be processed.

If you have any questions, please contact customer service at our toll free number 866-393-9291 or by email atcustomerservice@therafitshoe.com.

 

How do I return an item for a Refund?

Items must be completely unworn (shoes), in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received (*Apparel is not eligible for return or exchange).

Please follow these steps:

  • Go to www.therafitshoe.com to login to your account.
  • Once you are logged in, click “My Account’ at the top of the page.
  • Under the ‘Customer Orders’ tab you will find a ‘Return Items’ button next to each order. Click this button to fill out the Return/Exchange form and submit the request.
  • When the Return or Exchange is submitted you will receive a confirmation email.

Enclosed in your received package, there is an included prepaid label for your convenience. Pack all merchandise in the original package with a completed return/exchange form. Failure to include a completed form may result in additional processing time.

Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 business days. Please note that depending on your credit card company, it may take an additional 5-10 business days for you to receive the credit to your account.

If you have any questions, please contact customer service at our toll free number 866-393-9291 or by email atcustomerservice@therafitshoe.com.

How do I return a gift that was sent to me?

Please call our customer service team for assistance in returning the item. We will need some information in order to pull up the account from where the gift was purchased (*Apparel is not eligible for return or exchange).

You cannot obtain a credit for a returned gift item. However, we can process an exchange for you for another item, as long as your returning item (shoes) is unworn, and in its original packaging. Please see our Return Policy for additional information.

In order to expedite the process for you, you can create your own account. Please click on the My Orders link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.

 

GIFTS AND PROMOTIONAL COUPONS

Can I get Therafitshoe.com gift certificates and/or gift cards?

Yes! If you’re looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you! Please go to Therafitshoe.com Gift Certificates and Gift Cards for more information.

How do I use my Gift Certificate/Coupon Code?

Using your code is easy.

  1. Place all of the items you want in your shopping cart.
  2. Under the Grand Total, click “Have a Gift Certificate or Coupon Code? Add it here.”
  3. Enter the coupon code in the new box and click “Update Grand Total”. Your new total will automatically appear.

Can I still redeem a coupon code if it has expired?

No. We are unable to honor promotion codes or special offers beyond the published expiration date. To receive all our current promotional offers, please join our email list.

If I have misplaced my promotion code and/or coupon can you resend it?

We are unable to resend or retrieve a misplaced promotion code or coupon as many of our promotion codes are single-use and/or customer-specific. We do offer site-wide promotions on a regular basis and recommend joining out email list to ensure you receive all our latest offers.

Does Therafitshoe.com offer a quantity or group discount?

Yes. We are always happy to work with groups to offer a discount on bulk orders of 18 or more pairs of regularly priced items. Please contact our friendly Customer Service Representatives by phone at 1-866-393-9291 for more details.

 

Product Care

Caring for Your Shoes:

Hand clean the shoes with cold water using a damp cloth. Allow them to air dry naturally after washing as heat from the dryer can damage your shoes. DO NOT put your shoes in the washing machine or dryer. Do not immerse in water.

 

Safe Shopping Guarantee

Is it safe to shop with you?

Therafitshoe.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we’re committed to protecting it.

Contact Us

We want to make it as easy as possible for you with your order-related inquiries.

Our goal is to provide you with an enjoyable experience while shopping at Therafitshoe.com. Please use one of the methods below to reach us and we will respond as soon as possible.

You may reach us via:

Our Contact Us Form
Our email at info@therafitshoe.com.
You may also call us 1-866-393-9291.

For more information visit Therafit Shoe

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