THMotorsports Return Policy
How do I cancel my order that has not been shipped?
In order to cancel an order you must email support@thmotorsports.com with your full name, order number, part(s) that you would like to cancel,and a reason for cancellation (so that we can better meet yourneeds in the future). A small fee may apply to some order cancelations. Any order that is special order cannot be canceled, but not to worry, we post up which ones are special order on the product page. We preffer that cancelations happen through our ticketing system, found at www.thmotorsports.com/support. This lets us have an electronic trail to make sure all of your needs are met and never forgotten. Please note that special orders cannot be canceled. If we can cancel a special order, the fee is between 10%-50% of the original purchase.
How do I return or exchange a product(s)?
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- Original actual cost of shipping will be calculated into the returned amount
- A 15% re-stocking fee will apply to returns that are not caused by manufacture or THMotorsports error unless stated higher by the manufacture. All Clutch Masters products new or open carry a 25% restocking fee and re-boxing fee.
- The RMA Number Must be Posted on the returned box
Non-Returnable Items:
Fittings
All piping/clamping components
Promo products i.e. Clothing
All interior Pieces including Seats
Electronics
Turbo Kits
Head studs/ Internals such as Cams, Pistons, Rods, and and valve train components.
Any Truck Freighted Parts/Any Carbon Fiber items.
Lug Nuts & Wheel Accessories
Ground Control Coilovers & Ksport Airtech Suspension components.
All Racing Suits, Shoes and related clothing
Procedure:
To return a product, you must open a ticket and obtain an RMA number through our Ticket Support System found here: http://thmotorsports.com/support . Once you open a ticket, you will receive an email giving you status updates on the return and our friendly staff will have you taken care of right away.
Please Note: We usually take back products directly to our facility, unless they were shipped directly from the manufacture, in which we will coordinate to return to their facilities. Higher restocking fees may apply.
How do I exchange a product(s)?
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
How will I get my refund or credit?
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, or Check). The refund amount will be composed of the original purchase price minus original actual shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
THMotorsports will not refund any labor charges or installation fees under any conditions. THMotorsports will also not offer reimbursement for any damage acquired during installation or any other use of a product.
My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Thmotorsports does not handle any damage requests, only you can make the claim with the shipping company. THMotorsports does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company.
You sent me the wrong part, how do I get what I need?
Mistakes can happen no matter how hard we try. If you did get the wrong part, please email support@thmotorsports.com to let us know. We will be more than happy to exchange it for you as fast as possible. If you ordered the part online and it was an error of our website, please alert us as soon as you can, so we may swap the part out and change the error on our site. If your item is defective, you must go through the manufacter of the product to get the proper one. We do not warranty products through THMotorsports. All 3rd party charges incurred (i.e. Labor costs) will not be covered by THMotorsports Inc. We are sorry, but we just can’t take the responsibility of another companies work. Together, we can both benefit. All warranty issues must be followed through with the manufacture as THMotorsports does not warranty any item.
My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, THMotorsports will provide you with any information that you will need in order to receive a replacement. THMotorsports does not accept used parts or installed parts as returns if defective nor warranty them direct. Please see manufacture for all warranty information.
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