Ties Planet

Ties Planet Return PolicyTies-Planet-Return-Policy

We are confident you will be happy with your purchase from Ties Planet. However, should you wish to return goods for any reason whatsoever we will gladly provide a refund or exchange with no fuss. All that we ask is that you let us know within 30 days of purchase. Whether you are unhappy with the colour or quality of the item or have simply changed your mind we aim to process all refunds and exchanges as efficiently as possible.

The delivery charge which you paid for us to send the order to you will also be refunded if you contact us within 7 days of receiving your order to arrange a return, then send the goods to us within a further 7 days.

The address for returns is:

Ties Planet
Unit SF07
City Mills Business Centre
Peel Street
LS27 8QL

When returning your item(s) we need the following in the package to be able to process the refund quickly and efficiently:

1. The returned item(s)

2. Your order reference number

We advise customers to obtain a proof of postage from the post office when posting returns to us. 

Any returned products must be in the original undamaged packaging and should not have been used or damaged in any way. Unfortunately any returns that do not meet these requirements cannot be refunded. Ties Planet Limited cannot be held responsible for orders that are returned and fail to arrive at Ties Planet and no refunds will be made in such cases or any other cases where an item has not been received by Ties Planet. Charges for Next Working Day Delivery or Guaranteed Saturday Delivery will not be refunded if items are returned unless the returned items are defective.

For more information visit Ties Planet

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