TireBuyer.com Return Policy
Need to return tires or wheels from TireBuyer? We’re here to help. Please read our return/refund policy below.
We accept returns within 30 days of order delivery, according to the Terms and Conditions set forth below.
If you need to return or exchange an item, please call TireBuyer.com Customer Service at 1-866-961-8668 for a Return Materials Authorization Number.
NOTE: Items without a Return Materials Authorization (RMA) Number will not be accepted for credit.
Terms and Conditions
Before calling for a Return Materials Authorization (RMA) Number, please note the following Terms and Conditions:
Used items
Sorry, but we cannot accept returns for products that have been used, mounted, or driven on. Only un-mounted, unused products that have not been driven on can be returned.
Special order or customized items
Special order products are returnable; however, individually customized items are not returnable
Shipping and freight
Orders that are shipped to a home address and refused will be charged for freight both ways, plus a 10% restocking fee.
If an order is delivered to one of our certified installers and then refused by the customer, the order may be subject to return freight charges and/or a re-stocking fee.
If the product return is due to a TireBuyer error, TireBuyer will assume the return freight costs. Otherwise, the customer is responsible for any return freight costs.
Credit terms
Credits for returned products will be issued to the credit card used for the order.
Tires
We will credit the retail sales price, less a $15 per tire shipping fee. A re-stocking fee of 10% per item will be charged for returned products.For orders returned from Alaska or Hawaii, you will be refunded the amount you paid for the products, less charges for shipping both ways.
Wheels
We will credit the retail sales price, less a $15 per wheel shipping fee. Wheels cannot have had tires mounted on them; please test fit wheels prior to mounting tires. A re-stocking fee of 10% per item will be charged for returned product. For orders returned from Alaska or Hawaii, you will be refunded the amount you paid for the products, less charges for shipping both ways.
Shipping and damage claims
If your shipment has arrived damaged, please contact TireBuyer.com Customer Service at 1-866-961-8668. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing materials for return. The shipper will inspect and pick up the damaged merchandise and return it to us.
Manufacturer’s warranties
Merchandise covered by a manufacturer’s warranty is sold with the warranty provided by the manufacturer extended to the purchaser. If you need to make a warranty claim, please return defective products to the shop where the tires were installed.
Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Returning tires
First, please call TireBuyer.com Customer Service at 1-866-961-8668 for a Return Materials Authorization (RMA) Number.
You may also receive a return shipping call tag via email to print and affix to your return items if the items were originally delivered by a shipping carrier (rather than our direct-to-installer free shipping option). If possible, please use the original packaging for your product return. Original packaging should be completely intact. (If not, ship tires individually. Do not tape or band together.)
Label each tire clearly with your return address and the TireBuyer.com address. Tape a copy of the Packing Slip, along with the Return Materials Authorization (RMA) Number, securely on each tire or box, along with the return shipping call tag.
Returning wheels
Call Customer Service at 1-866-961-8668 for a Return Authorization Number and packaging instructions.
You may also receive a return shipping call tag via email to print and affix to your return items if the items were originally delivered by a shipping carrier (rather than our direct-to-installer free shipping option).
If possible, please use the original packaging for the product return. Original packaging should be completely intact. Please review the Additional Wheel Packaging Instructions below.
Label each wheel clearly with your return address and the TireBuyer.com address. Tape a copy of the Packing Slip, along with the Return Materials Authorization (RMA) Number, securely on each wheel or box, along with the return shipping call tag.
Additional wheel packaging instructions
Please be sure to read the packaging checklist, and package your return for shipping as shown in the illustration below. Use the guidelines below to ensure safe delivery.
Return shipment packaging checklist for tires and wheels
In order to prevent shipping damage on returned products, please follow the instructions below when returning products to TireBuyer.
NOTE: You must have a Return Authorization Number to complete your return.
- Return the wheel installation kit and additional hardware. Secure the hub-centric rings in a bag beneath the wheel. Secure the triangular wheel installation kit in the corner of the same wheel box.
- If the wheel has a center cap, secure it on the wheel or in a separate package and tape securely.
- Place foam sheet over face of wheel to protect wheel from cardboard chafing.
- If a wheel packing ring is present (cardboard, plastic, styrofoam), place it over the foam sheet around the wheel rim.
- Wheel must be double-boxed (two boxes), secured and well-protected. Any styrofoam packing received with the shipment must be reused in same way. Please call us for new packaging material if needed.
- If two wheels are in one box, place good, protective cardboard between the wheels.
- Remove any staples that could scratch the wheel.
- Boxes must be undamaged and all flaps must be secured.
- Obtain a Return Materials Authorization Number (RMA) from our customer service department.
- Write the RMA number on the outside of each outer box.
- Attach clearly addressed shipping labels and/or return shipping call tag(s) to each package.
- Place copy of the RMA number in the box.
- Securely tape each box.
- Insure the package(s) with the shipper*.
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