Tomassa

Tomassa Return PolicyTomassa-Return-Policy

Free UK Delivery

All orders from tomassa.com are delivered to the UK free of charge and will be delivered the next working day (subject to stock) if the order is placed before 3PM.

For a limited time only Free London Same Day, Zones 1 & 2 Delivery if the order is placed by 3PM

Delivery Outside the UK

Orders from tomassa.com can be delivered Worldwide. Deliveries to Ireland and the rest of Europe are priced £9.95 and will take 3-5 working days to arrive. Deliveries to the rest of the world are £19.95 and will take up to 10 days to arrive.

Tomassa will keep you up to date every step of the way during the delivery process. All items dispatched by Tomassa will need to be signed for and can be tracked through the carrier’s website using the tracking number sent at dispatch.

All items are fully insured to the correct value.

 

Tomassa Returns Policy

As well as complying with distance selling regulations, if for any reason you are unhappy with your Tomassa purchase you can return the jewellery to us within 14 days for your choice of exchange, full refund or a credit note. Unfortunately, due to hygiene reasons, Tomassa earrings are non-returnable*.

Any jewellery returned to Tomassa must be unworn and in an original and resalable condition with the tamper-evident label still attached. Jewellery must be returned with all tomassa packaging supplied with the purchase.

To return an item, log-in to your account at www.tomassa.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your invoice with your return, stating if you would like a refund or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Tomassa cannot take responsibility for return items damaged or lost in transit.

Please send your returns to the postal address below:

TSA Returns
Office 11, 2nd Floor
Barkat House
116-118 Finchley Road
London
NW3 5HT

Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.

If you have any questions about our returns policy, please get in touch with the Tomassa customer service team on 0845 299 3734 or customerservice@tomassa.com.

*your statutory rights are not affected

For more information visit Tomassa

Review This Company


Submit your review
* Required Field