Trainz.com Return Policy
We guarantee your satisfaction when dealing with us at Trainz!
You may return any item that you are not happy with for any reason within 7 days of the receipt of the item, in the same condition you received it in. We will be happy to either replace or repair your item, if applicable, or issue you a refund.
If you are returning the item due to some fault of ours, we will refund your purchase price, our original shipping, and your return shipping charges. If you are returning the item for some other reason or requesting to cancel the order, we will refund your purchase price, and the return may be subject to a restocking fee.
Your refund will be issued after we receive the item.
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