tReds UK Return Policy

What is your online returns policy?

You have up to 14 days to return unwanted items for a full refund and 28 days for an exchange. You can return your goods to any tReds store, or you can send them back to our returns address along with the completed returns form (which is in the box). Package the shoes securely and post them to: tReds Website Returns, 48 Lynch Lane,Weymouth, Dorset, DT4 9DN, UK. If you have paid for a Collect+ returns label you can take your package to one of 4,500 local stores. If you didn’t pay for Collect+ you can buy a label here. We will ensure that we keep you informed about your return. If you are returning the goods due to a fault, or if we have sent you the wrong order, then we will refund the cost of postage, however if your goods are being returned because they are unsuitable or the wrong size then you are responsible for the postage cost.

What is your in-store returns policy?

If you are unhappy with the goods for any reason, please return the item to us with some form of proof of purchase. If the item is full price and unused or faulty we will be happy to offer a refund or an exchange. We do not offer refunds on sale items. As tReds does not offer a fitting service, please ensure that your shoes are a suitable fit before purchase or use. This is in addition to, and does not affect, your statutory rights.

For more information visit tReds UK