NEW EASY RETURNS! has now made it even easier for you to make a return. If you have an item that does not meet your satisfaction and meets our Guarantee guidelines below, simply click the Easy Return link below to enter your information and print a return label right at home. The cost for this service is $9.99. The great part is that it can be sent using either USPS or UPS, however we recommend UPS since the tracking is more detailed. Please note that items over 20 pounds must be dropped off at a UPS facility. This label is only good in the continental United States. 

Please follow the link below to Auto-Login to our Easy Returns Label Portal: Easy Returns – PRINT A LABEL

If you have an oversize package please contact our Customer Service Department for a Call Tag. has a No Hassle return policy.
Bottom line…we want you to be happy with your product and our service.

Our policy is simply:

You may return your product within 90 days for a full refund to your payment method. Returns after 90 days will be eligible for store credit for the purchase price. Clearance items may be returned for store credit. Please note: Items that have been intentionally cut, altered or changed will not be honored for return.

If you’d like to exchange your product for something else, please return it to us for a full refund and place a new order on our website. Placing the new order ensures that you’ll receive your new item quickly, and that it won’t go out of stock. We will refund your original order as soon as we receive your package. If product is defective, please indicate how it is defective and contact Customer Service for an RMA for defective merchandise.

Damaged Shipments:
If any items have been damaged in transit, please contact Customer Service by email or phone at 888-293-3934 (10am-7pm EST M-F). We will work quickly to get a replacement to you and to contact the carrier regarding the damage. Please do NOT discard the box…on occasion, the carrier wants to pick-up the damaged product and box.

Incorrect Shipments: has many procedures in place to ensure that you get what you ordered correctly every time. However, if we happened to make an error on your order, please contact Customer Service by email or phone at 888-293-3934 (10am-7pm EST M-F). We will work quickly to correct the error.

“One Free Swim” Wetsuit Policy – Please note that our “One Free Swim” wetsuit policy allows you to try out your new wetsuit to make sure it’s the proper fit. If the suit does need to be returned, we ask that you rinse it well in fresh water and leave it inside out until completely dry. After it dries, flip it right side out and wipe off any water spots. You can then send it back with all of its original packaging. Please treat the suit with care in case you decide to return it to us. We do request that your “free swim” is in a pool and not a lake or ocean.

Opened Products:
Please note that returns will be accepted on unopened Electronics (HRMs, GPS units, power meters, bike computers, etc), videos or DVDs only.If it has been opened, it can only be exchanged if the item is defective and only for another of the same product.

We understand that purchasing a bike is a major investment. Our experienced staff is here to assist you in determining the correct size and component group for your new dream bike. If you have any questions at all regarding the proper size or fit, please contact our experts and they will be happy to guide you through the process. We want you to be comfortable with buying your bike online and we want to ensure that you are ecstatic with your new bike!

All of our bikes are assembled, inspected and test ridden prior to shipping to ensure that they are in perfect working order. If for any reason you are not happy with your purchase you can return your bike or frameset to us. Our only requirement is that you do it within 90 days of purchase. 

Defective or damaged – If your new bike arrives defective or damaged, please call our customer service line at 888-293-3934 within 48 hours of receipt of the bike. We may request that you send photos of the defect or damage. Please note ALL of our bikes are assembled, inspected and test ridden prior to shipping to you. Please do not throw away any packaging materials until instructed to do so in the event that a UPS or FedEx claim needs to be filed. Some blemishes are common and are not considered a defect; there may be some irregularities due to the painting and manufacturing process. is not responsible for these kinds of blemishes.

Incorrect Size – If you determine that you chose the incorrect size bike or frameset, you can return it for a properly-sized replacement within 90 days of the original shipping date. The bike or frameset must be in new condition and must not have been ridden outside. You will be responsible for all shipping costs and proper insurance.

The only exceptions to our policy are special order items and custom frames (e.g., frames with non-stock paint or custom geometry). In order to receive full credit, fork steerer tubes and seatposts must not be cut.

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